Moonfare
IT Support Specialist(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FRFREENOW
IT Zendesk Administrator(m/w/x)
Berlin, Hamburg
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Configuring and optimizing Zendesk for multi-mobility app, integrating with Jira, Slack, and Salesforce. Extensive Zendesk administration experience required. LinkedIn Learning, sabbatical, and birthday off.
Anforderungen
- Extensive Zendesk administration experience
- Knowledge of Zendesk triggers and automations
- Proven track record of complex Zendesk implementations
- Systematic problem-solving skills
- Ability to visualize SaaS data flow
- Strong understanding of Zendesk capabilities
- Zendesk API knowledge
- Experience with liquid markup for dynamic content
- Experience with webhooks
- Ability to translate technical to non-technical language
- Comfort advising agents on new features
- Comfort presenting performance data to stakeholders
- 4+ years progressive experience with Zendesk Suite
- Hands-on experience architecting integrations using REST APIs
- Hands-on experience managing integrations using REST APIs
- Hands-on experience architecting integrations using webhooks
- Hands-on experience managing integrations using webhooks
- Expertise in solution architecture
- Expertise designing scalable, complex workflows
- Expertise implementing scalable, complex workflows
- Expertise designing complex business rules
- Expertise implementing complex business rules
- Track record of leading large-scale technical projects
- Ability to translate business goals to technical roadmap
- Ability to articulate business value of platform initiatives
- Strong leadership capabilities
- Ability to guide team members
- Ability to establish best practices
- Ability to elevate team's technical skills
- Excellent communication skills
- Ability to act as trusted advisor to business leaders
- Ability to act as trusted advisor to senior management
- Advanced analytical skills
- Advanced troubleshooting skills
- Resolving complex technical challenges
- Resolving ambiguous technical challenges
- Ability to write clear technical documentation
- Ability to write concise technical documentation
Aufgaben
- Configure and maintain Zendesk instance
- Optimize platform for agents and customers
- Design advanced workflows and triggers
- Build and maintain macros and automations
- Integrate Zendesk with Jira, Slack, and Salesforce
- Manage Zendesk Guide help center
- Optimize Answer Bot and Chatbots
- Implement proactive support solutions
- Reduce ticket deflection
- Empower user self-service
- Translate business requirements into technical configurations
- Lead rollout of new Zendesk features
- Ensure support infrastructure scales with company growth
- Partner with Customer Experience, Product, and Customer Care
Berufserfahrung
- 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Zendesk
- REST APIs
- webhooks
- liquid markup
Benefits
Flexibles Arbeiten
- Flexible working arrangements
Weiterbildungsangebote
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Mitarbeiterrabatte
- WeRoad partnership
Mehr Urlaubstage
- Birthday off
- 24th December off
- 31st December off
Sonstige Vorteile
- Mobility Credit
Gesundheits- & Fitnessangebote
- Health Insurance
Mentale Gesundheitsförderung
- Employee assistance program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens FREENOW erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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FRFREENOW
IT Zendesk Administrator(m/w/x)
Berlin, Hamburg
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Configuring and optimizing Zendesk for multi-mobility app, integrating with Jira, Slack, and Salesforce. Extensive Zendesk administration experience required. LinkedIn Learning, sabbatical, and birthday off.
Anforderungen
- Extensive Zendesk administration experience
- Knowledge of Zendesk triggers and automations
- Proven track record of complex Zendesk implementations
- Systematic problem-solving skills
- Ability to visualize SaaS data flow
- Strong understanding of Zendesk capabilities
- Zendesk API knowledge
- Experience with liquid markup for dynamic content
- Experience with webhooks
- Ability to translate technical to non-technical language
- Comfort advising agents on new features
- Comfort presenting performance data to stakeholders
- 4+ years progressive experience with Zendesk Suite
- Hands-on experience architecting integrations using REST APIs
- Hands-on experience managing integrations using REST APIs
- Hands-on experience architecting integrations using webhooks
- Hands-on experience managing integrations using webhooks
- Expertise in solution architecture
- Expertise designing scalable, complex workflows
- Expertise implementing scalable, complex workflows
- Expertise designing complex business rules
- Expertise implementing complex business rules
- Track record of leading large-scale technical projects
- Ability to translate business goals to technical roadmap
- Ability to articulate business value of platform initiatives
- Strong leadership capabilities
- Ability to guide team members
- Ability to establish best practices
- Ability to elevate team's technical skills
- Excellent communication skills
- Ability to act as trusted advisor to business leaders
- Ability to act as trusted advisor to senior management
- Advanced analytical skills
- Advanced troubleshooting skills
- Resolving complex technical challenges
- Resolving ambiguous technical challenges
- Ability to write clear technical documentation
- Ability to write concise technical documentation
Aufgaben
- Configure and maintain Zendesk instance
- Optimize platform for agents and customers
- Design advanced workflows and triggers
- Build and maintain macros and automations
- Integrate Zendesk with Jira, Slack, and Salesforce
- Manage Zendesk Guide help center
- Optimize Answer Bot and Chatbots
- Implement proactive support solutions
- Reduce ticket deflection
- Empower user self-service
- Translate business requirements into technical configurations
- Lead rollout of new Zendesk features
- Ensure support infrastructure scales with company growth
- Partner with Customer Experience, Product, and Customer Care
Berufserfahrung
- 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Zendesk
- REST APIs
- webhooks
- liquid markup
Benefits
Flexibles Arbeiten
- Flexible working arrangements
Weiterbildungsangebote
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Mitarbeiterrabatte
- WeRoad partnership
Mehr Urlaubstage
- Birthday off
- 24th December off
- 31st December off
Sonstige Vorteile
- Mobility Credit
Gesundheits- & Fitnessangebote
- Health Insurance
Mentale Gesundheitsförderung
- Employee assistance program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens FREENOW erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
FREENOW
Branche
Transportation
Beschreibung
The company empowers smarter mobility decisions, helping people to move freely and cities to thrive.
Noch nicht perfekt?
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