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MYmySugr GmbH

IT Workplace Experience Specialist(m/w/x)

Wien
ab 2.968 / Monat
Vollzeitmit HomeofficeBerufserfahren

Enhancing digital employee experience and productivity through personalized support at a healthcare provider. Experience with enterprise applications and ability to influence global initiatives required. 5 weeks vacation, Apple hardware.

Anforderungen

  • Strong consultancy skills
  • Business acumen
  • Experience with enterprise applications and adoption
  • Ability to influence global initiatives
  • Clear communication of technical topics
  • Building trusted relationships across teams
  • Empathy
  • Growth mindset
  • Strong collaboration skills
  • Connection to local site environment
  • Well-networked within global Informatics
  • Eagerness to drive adoption of Roche IT standards
  • Fostering a positive, knowledge-sharing culture
  • Progressive risk management
  • Lean-Agile & Enterprise mindset
  • Focus on delivery through collaboration
  • Bringing people together across organizational boundaries
  • Intellectual curiosity
  • Integrity
  • Passion for innovation
  • Understanding of Roche-supported operating systems
  • Knowledge of Google Suite of Applications
  • Experience with ticketing systems
  • Troubleshooting hardware, software, and mobile devices
  • Excellent working knowledge of ITIL processes
  • Solid written and oral communication skills
  • Communication skills in local and English languages
  • Frequent travel between affiliates
  • Understanding of MacOS technical background support

Aufgaben

  • Act as a digital enabler for business colleagues
  • Own the digital employee experience for all sites in Vienna
  • Drive employee productivity through consultancy and personalized support
  • Leverage data for proactive support
  • Manage the Incident/Request management processes to meet SLAs
  • Drive continuous improvement through trend analysis
  • Oversee IT hardware lifecycle management and deskside support processes
  • Handle procurement and contract management
  • Provide support for onsite services like events and meetings
  • Promote best practices for user experience
  • Enable standard workplace infrastructure and global/local projects
  • Proactively address process-improvement ideas
  • Support the budgeting process for the site
  • Assist with local audit, inspection, and certification requirements
  • Support Business Continuity and IT Disaster Recovery planning
  • Partner with internal and external service providers
  • Ensure local services meet quality standards and SLAs
  • Monitor and report on local service performance
  • Conduct regular service reviews with stakeholders
  • Oversee local incident and request management for timely resolution
  • Manage the relationship with the Managed Service Provider
  • Serve as the primary contact for escalating service issues
  • Communicate site-specific needs and performance data to management

Berufserfahrung

  • ca. 1 - 4 Jahre

Ausbildung

  • Abgeschlossene BerufsausbildungODER
  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • Google Suite of Applications
  • ITIL processes
  • MacOS technical background support

Benefits

Flexibles Arbeiten

  • Flexible working hours
  • Home office policy

Moderne Technikausstattung

  • Apple hardware

Gesundheits- & Fitnessangebote

  • Fitness

Öffi Tickets

  • Public transport

Gratis oder Vergünstigte Mahlzeiten

  • Lunch benefit

Weiterbildungsangebote

  • Language classes
  • Professional training budget

Karriere- und Weiterentwicklung

  • Chance to join global conferences
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens mySugr GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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