Dein persönlicher KI-Karriere-Agent
IT Workplace Experience Specialist(m/w/x)
Enhancing digital employee experience and productivity through personalized support at a healthcare provider. Experience with enterprise applications and ability to influence global initiatives required. 5 weeks vacation, Apple hardware.
Anforderungen
- Strong consultancy skills
- Business acumen
- Experience with enterprise applications and adoption
- Ability to influence global initiatives
- Clear communication of technical topics
- Building trusted relationships across teams
- Empathy
- Growth mindset
- Strong collaboration skills
- Connection to local site environment
- Well-networked within global Informatics
- Eagerness to drive adoption of Roche IT standards
- Fostering a positive, knowledge-sharing culture
- Progressive risk management
- Lean-Agile & Enterprise mindset
- Focus on delivery through collaboration
- Bringing people together across organizational boundaries
- Intellectual curiosity
- Integrity
- Passion for innovation
- Understanding of Roche-supported operating systems
- Knowledge of Google Suite of Applications
- Experience with ticketing systems
- Troubleshooting hardware, software, and mobile devices
- Excellent working knowledge of ITIL processes
- Solid written and oral communication skills
- Communication skills in local and English languages
- Frequent travel between affiliates
- Understanding of MacOS technical background support
Aufgaben
- Act as a digital enabler for business colleagues
- Own the digital employee experience for all sites in Vienna
- Drive employee productivity through consultancy and personalized support
- Leverage data for proactive support
- Manage the Incident/Request management processes to meet SLAs
- Drive continuous improvement through trend analysis
- Oversee IT hardware lifecycle management and deskside support processes
- Handle procurement and contract management
- Provide support for onsite services like events and meetings
- Promote best practices for user experience
- Enable standard workplace infrastructure and global/local projects
- Proactively address process-improvement ideas
- Support the budgeting process for the site
- Assist with local audit, inspection, and certification requirements
- Support Business Continuity and IT Disaster Recovery planning
- Partner with internal and external service providers
- Ensure local services meet quality standards and SLAs
- Monitor and report on local service performance
- Conduct regular service reviews with stakeholders
- Oversee local incident and request management for timely resolution
- Manage the relationship with the Managed Service Provider
- Serve as the primary contact for escalating service issues
- Communicate site-specific needs and performance data to management
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Google Suite of Applications
- ITIL processes
- MacOS technical background support
Benefits
Flexibles Arbeiten
- Flexible working hours
- Home office policy
Moderne Technikausstattung
- Apple hardware
Gesundheits- & Fitnessangebote
- Fitness
Öffi Tickets
- Public transport
Gratis oder Vergünstigte Mahlzeiten
- Lunch benefit
Weiterbildungsangebote
- Language classes
- Professional training budget
Karriere- und Weiterentwicklung
- Chance to join global conferences
Noch nicht perfekt?
- Roche Diagnostics GmbHVollzeitmit HomeofficeKeine AngabeWienab 2.968 / Monat
- Haberkorn GmbH (Wolfurt)
IT Digital Workplace Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWien, Wolfurt - RHI Magnesita GmbH
IT Digital Workplace Professional(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 56.000 / Jahr - card complete Service Bank AG
It Support Engineer Onsite(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 2.920 / Monat - SPAR ICS
Business Consultant Digital Workplace(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSalzburg, Wernberg, Wienab 45.000 - 60.000 / Jahr
IT Workplace Experience Specialist(m/w/x)
Enhancing digital employee experience and productivity through personalized support at a healthcare provider. Experience with enterprise applications and ability to influence global initiatives required. 5 weeks vacation, Apple hardware.
Anforderungen
- Strong consultancy skills
- Business acumen
- Experience with enterprise applications and adoption
- Ability to influence global initiatives
- Clear communication of technical topics
- Building trusted relationships across teams
- Empathy
- Growth mindset
- Strong collaboration skills
- Connection to local site environment
- Well-networked within global Informatics
- Eagerness to drive adoption of Roche IT standards
- Fostering a positive, knowledge-sharing culture
- Progressive risk management
- Lean-Agile & Enterprise mindset
- Focus on delivery through collaboration
- Bringing people together across organizational boundaries
- Intellectual curiosity
- Integrity
- Passion for innovation
- Understanding of Roche-supported operating systems
- Knowledge of Google Suite of Applications
- Experience with ticketing systems
- Troubleshooting hardware, software, and mobile devices
- Excellent working knowledge of ITIL processes
- Solid written and oral communication skills
- Communication skills in local and English languages
- Frequent travel between affiliates
- Understanding of MacOS technical background support
Aufgaben
- Act as a digital enabler for business colleagues
- Own the digital employee experience for all sites in Vienna
- Drive employee productivity through consultancy and personalized support
- Leverage data for proactive support
- Manage the Incident/Request management processes to meet SLAs
- Drive continuous improvement through trend analysis
- Oversee IT hardware lifecycle management and deskside support processes
- Handle procurement and contract management
- Provide support for onsite services like events and meetings
- Promote best practices for user experience
- Enable standard workplace infrastructure and global/local projects
- Proactively address process-improvement ideas
- Support the budgeting process for the site
- Assist with local audit, inspection, and certification requirements
- Support Business Continuity and IT Disaster Recovery planning
- Partner with internal and external service providers
- Ensure local services meet quality standards and SLAs
- Monitor and report on local service performance
- Conduct regular service reviews with stakeholders
- Oversee local incident and request management for timely resolution
- Manage the relationship with the Managed Service Provider
- Serve as the primary contact for escalating service issues
- Communicate site-specific needs and performance data to management
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Google Suite of Applications
- ITIL processes
- MacOS technical background support
Benefits
Flexibles Arbeiten
- Flexible working hours
- Home office policy
Moderne Technikausstattung
- Apple hardware
Gesundheits- & Fitnessangebote
- Fitness
Öffi Tickets
- Public transport
Gratis oder Vergünstigte Mahlzeiten
- Lunch benefit
Weiterbildungsangebote
- Language classes
- Professional training budget
Karriere- und Weiterentwicklung
- Chance to join global conferences
Über das Unternehmen
mySugr GmbH
Branche
Healthcare
Beschreibung
The company is committed to transforming healthcare through sustainable action and innovation, focusing on early diagnosis and targeted treatments.
Noch nicht perfekt?
- Roche Diagnostics GmbH
IT Workplace Experience Specialist(m/w/x)
Vollzeitmit HomeofficeKeine AngabeWienab 2.968 / Monat - Haberkorn GmbH (Wolfurt)
IT Digital Workplace Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWien, Wolfurt - RHI Magnesita GmbH
IT Digital Workplace Professional(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 56.000 / Jahr - card complete Service Bank AG
It Support Engineer Onsite(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 2.920 / Monat - SPAR ICS
Business Consultant Digital Workplace(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSalzburg, Wernberg, Wienab 45.000 - 60.000 / Jahr