Head of Global Business Services(m/w/x)

Beschreibung

You will lead a global transformation by defining the GBS strategy and fostering a culture of excellence, ensuring the company's service offerings align with broader enterprise goals.

Anforderungen

• •University degree in relevant fields
• •15 years relevant functional experience
• •8 years GBS management experience
• •Managerial abilities and leadership capabilities
• •Effective communication with senior leadership
• •Excellent oral and written communication
• •Proven transformation experience
• •Experience leading global GBS organizations
• •Track record in performance improvements
• •Ability to lead strategically
• •Strong relationship building skills
• •Stakeholder management and negotiation capabilities
• •Continuous improvement mindset

Aufgaben

• •Develop a long-term GBS vision and strategy
• •Align GBS execution with enterprise objectives
• •Identify scope expansion and performance improvements
• •Design innovative and cost-effective business solutions
• •Translate demand into discrete service offerings
• •Establish associated cost recharge mechanisms
• •Promote GBS success stories across the enterprise
• •Cultivate a service-led and continuous improvement culture
• •Develop a comprehensive customer satisfaction strategy
• •Implement external benchmarking and feedback mechanisms
• •Introduce performance monitoring and reporting procedures
• •Manage relationships with key stakeholders and customers
• •Implement formal feedback through a customer council
• •Deliver results within budgets and service agreements
• •Motivate staff to achieve organizational objectives
• •Oversee performance management and personal development
• •Advise on staff recruitment and retention strategies

Tools & Technologien