Beschreibung

In this role, you will shape the service delivery strategy for micro and small business customers across Europe, ensuring every interaction is engaging and profitable. You will lead a dedicated team, prioritize customer satisfaction, and leverage data to optimize operations.

Anforderungen

• •At least 5 years of professional experience in customer service, sales, account management, or efficiency-optimised areas
• •Relevant degree or equivalent professional experience
• •Experience in leading international teams and developing managers
• •Ability to think outside the box and create new patterns
• •Familiarity with customer service basics and modern customer service systems
• •Business fluent German and very good English skills, ideally with additional foreign language skills
• •Customer-oriented mindset and love for challenges
• •Enjoyment of occasional travel within Europe

Aufgaben

• •Design the service delivery strategy for micro and small business customers
• •Ensure every digital and personal touchpoint inspires enthusiasm
• •Increase profitability of the e-commerce business
• •Lead and develop a team of QA managers, customer journey experts, credit managers, and business analysts
• •Inspire employees to give their best every day
• •Prioritize customer satisfaction and a customer-first mindset in service delivery
• •Collaborate with customer service units across European business units
• •Ensure support aligns with standard operating procedures (SOPs)
• •Establish data- and KPI-driven customer operations
• •Ensure transparency in customer satisfaction and service performance
• •Utilize insights for sustainable optimization
• •Measure impact through increased customer satisfaction

Tools & Technologien

Benefits