Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
INinne
Head of Customer Success(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading Customer Success team for female health tech, implementing AI-supported workflows for triage and routing. 7-10+ years CS leadership and hands-on AI implementation experience required. Urban Sports Club M-membership, BVG-Firmeticket subsidy.
Anforderungen
- Native-level German and professional English proficiency
- 7-10+ years Customer Success and leadership experience
- Experience leading and scaling CS teams
- Hands-on experience implementing AI tools
- Strong judgment regarding automation processes
- Experience owning retention metrics and strategy
- Experience in regulated or trust-critical environments
- People leader and systems thinker
- Calm and grounded in sensitive situations
- Ability to improve processes effectively
- Clear, warm, and precise communication
- Confidence in cross-functional leadership collaboration
- Experience in femtech, health, or medical devices (Desirable)
- Familiarity with IVDR or post-market surveillance (Desirable)
- Experience collaborating with QA/RA teams (Desirable)
- Experience working closely with founders (Desirable)
Aufgaben
- Lead and coach the Customer Success team
- Define clear roles and ownership structures
- Hire new talent as the function scales
- Implement AI-supported workflows for triage and routing
- Set guardrails for automated versus human interactions
- Manage sensitive customer interactions with human care
- Maintain a respectful and non-judgmental brand voice
- Drive retention and reduce subscription churn
- Translate customer feedback into strategic product insights
- Collaborate with Product, Tech, and Marketing teams
- Evolve the post-purchase customer journey and onboarding
- Monitor service productivity and satisfaction metrics
- Align success processes with IVDR regulatory standards
- Partner with QA on post-market surveillance inputs
- Train the team to escalate safety signals
Berufserfahrung
- 7 - 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- AI tools
Benefits
Attraktive Vergütung
- Competitive salary
- Virtual Stock Options Program
Gesundheits- & Fitnessangebote
- Urban Sports Club M-membership
Öffi Tickets
- BVG-Firmenticket subsidy
Snacks & Getränke
- High-quality snacks and drinks
Gratis oder Vergünstigte Mahlzeiten
- Monthly team lunches
Betriebliche Altersvorsorge
- Company pension plan
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens inne erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Workist GmbH
Head of Customer Success & Implementation(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Heidi Health
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Seven Education
Head of Support(m/w/x)
Vollzeitmit HomeofficeSeniorWien, Hamburg, Berlin, Koblenz - Forgent AI
Customer Success Lead(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin
INinne
Head of Customer Success(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading Customer Success team for female health tech, implementing AI-supported workflows for triage and routing. 7-10+ years CS leadership and hands-on AI implementation experience required. Urban Sports Club M-membership, BVG-Firmeticket subsidy.
Anforderungen
- Native-level German and professional English proficiency
- 7-10+ years Customer Success and leadership experience
- Experience leading and scaling CS teams
- Hands-on experience implementing AI tools
- Strong judgment regarding automation processes
- Experience owning retention metrics and strategy
- Experience in regulated or trust-critical environments
- People leader and systems thinker
- Calm and grounded in sensitive situations
- Ability to improve processes effectively
- Clear, warm, and precise communication
- Confidence in cross-functional leadership collaboration
- Experience in femtech, health, or medical devices (Desirable)
- Familiarity with IVDR or post-market surveillance (Desirable)
- Experience collaborating with QA/RA teams (Desirable)
- Experience working closely with founders (Desirable)
Aufgaben
- Lead and coach the Customer Success team
- Define clear roles and ownership structures
- Hire new talent as the function scales
- Implement AI-supported workflows for triage and routing
- Set guardrails for automated versus human interactions
- Manage sensitive customer interactions with human care
- Maintain a respectful and non-judgmental brand voice
- Drive retention and reduce subscription churn
- Translate customer feedback into strategic product insights
- Collaborate with Product, Tech, and Marketing teams
- Evolve the post-purchase customer journey and onboarding
- Monitor service productivity and satisfaction metrics
- Align success processes with IVDR regulatory standards
- Partner with QA on post-market surveillance inputs
- Train the team to escalate safety signals
Berufserfahrung
- 7 - 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- AI tools
Benefits
Attraktive Vergütung
- Competitive salary
- Virtual Stock Options Program
Gesundheits- & Fitnessangebote
- Urban Sports Club M-membership
Öffi Tickets
- BVG-Firmenticket subsidy
Snacks & Getränke
- High-quality snacks and drinks
Gratis oder Vergünstigte Mahlzeiten
- Monthly team lunches
Betriebliche Altersvorsorge
- Company pension plan
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens inne erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
inne
Branche
Pharmaceuticals
Beschreibung
The company is a next generation female health tech enabling natural contraception and fertility care.
Noch nicht perfekt?
- Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Seven Education
Head of Support(m/w/x)
Vollzeitmit HomeofficeSeniorWien, Hamburg, Berlin, Koblenz - Forgent AI
Customer Success Lead(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin