inne
Head of Customer Success(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
WOWorkist GmbH
Head of Customer Success & Implementation(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading customer success and implementation for B2B SaaS, SalesTech, and AI products. 5+ years leadership experience in SaaS scale-ups required. 4-week annual workation policy, professional development budget.
Anforderungen
- 5+ years leadership experience in Customer Success, Professional Services, Support, or Implementation within B2B SaaS or scale-up environment
- Passionate people manager with history implementing career progression frameworks
- Guiding junior and senior talent across disciplines
- Experience with SaaS, SalesTech, AI products, ERP Systems
- Selling into traditional industries (manufacturing, wholesale, supply chain)
- Proven experience scaling end-to-end post-sales operations
- Driving measurable improvements in NRR and CSAT/NPS
- Experience managing or working closely with technical and support roles
- Overseeing complex software integrations
- Ensuring high-quality ongoing customer support
Aufgaben
- Contribute to company-wide strategic planning
- Set and align cross-departmental goals
- Build career progression frameworks for CSM, SE, and Support
- Conduct regular 1:1s and performance reviews
- Develop tailored team member development plans
- Map and analyze implementation and support processes
- Improve processes to reduce Time-to-Value (TTV)
- Ensure fast ticket resolution
- Facilitate frictionless technical handover
- Integrate Workist's AI agents into client workflows
- Develop user adoption strategies for CSM team
- Manage digital transformation resistance
- Ensure clients fully leverage AI
- Take accountability for Net Revenue Retention (NRR)
- Take accountability for Customer Satisfaction (CSAT)
- Take accountability for Net Promoter Score (NPS)
- Foster alignment with Product, Sales, and Engineering
- Ensure customer feedback informs company strategy
- Inform product roadmap with support trends and AI use cases
Berufserfahrung
- 5 - 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
- SalesTech
- AI products
- ERP Systems
Benefits
Snacks & Getränke
- Access to office with coffee and drinks
Flexibles Arbeiten
- Flexible work hours
Moderne Technikausstattung
- State-of-the-art equipment
Workation & Sabbatical
- 4-week annual workation policy
Sonstige Zulagen
- Annual professional development budget
- €50 voucher
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Öffi Tickets
- Deutschlandticket Job subsidy
Firmenfahrrad
- JobRad bike leasing subsidy
Mehr Urlaubstage
- 3 additional Social Days per year
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Workist GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Forgent AI
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Vollzeitmit HomeofficeSeniorBerlin - deskbird
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Vollzeitmit HomeofficeSeniorMünchen, Berlin - Parloa
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WOWorkist GmbH
Head of Customer Success & Implementation(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading customer success and implementation for B2B SaaS, SalesTech, and AI products. 5+ years leadership experience in SaaS scale-ups required. 4-week annual workation policy, professional development budget.
Anforderungen
- 5+ years leadership experience in Customer Success, Professional Services, Support, or Implementation within B2B SaaS or scale-up environment
- Passionate people manager with history implementing career progression frameworks
- Guiding junior and senior talent across disciplines
- Experience with SaaS, SalesTech, AI products, ERP Systems
- Selling into traditional industries (manufacturing, wholesale, supply chain)
- Proven experience scaling end-to-end post-sales operations
- Driving measurable improvements in NRR and CSAT/NPS
- Experience managing or working closely with technical and support roles
- Overseeing complex software integrations
- Ensuring high-quality ongoing customer support
Aufgaben
- Contribute to company-wide strategic planning
- Set and align cross-departmental goals
- Build career progression frameworks for CSM, SE, and Support
- Conduct regular 1:1s and performance reviews
- Develop tailored team member development plans
- Map and analyze implementation and support processes
- Improve processes to reduce Time-to-Value (TTV)
- Ensure fast ticket resolution
- Facilitate frictionless technical handover
- Integrate Workist's AI agents into client workflows
- Develop user adoption strategies for CSM team
- Manage digital transformation resistance
- Ensure clients fully leverage AI
- Take accountability for Net Revenue Retention (NRR)
- Take accountability for Customer Satisfaction (CSAT)
- Take accountability for Net Promoter Score (NPS)
- Foster alignment with Product, Sales, and Engineering
- Ensure customer feedback informs company strategy
- Inform product roadmap with support trends and AI use cases
Berufserfahrung
- 5 - 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
- SalesTech
- AI products
- ERP Systems
Benefits
Snacks & Getränke
- Access to office with coffee and drinks
Flexibles Arbeiten
- Flexible work hours
Moderne Technikausstattung
- State-of-the-art equipment
Workation & Sabbatical
- 4-week annual workation policy
Sonstige Zulagen
- Annual professional development budget
- €50 voucher
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Öffi Tickets
- Deutschlandticket Job subsidy
Firmenfahrrad
- JobRad bike leasing subsidy
Mehr Urlaubstage
- 3 additional Social Days per year
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Workist GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Workist GmbH
Branche
Other
Beschreibung
Das Unternehmen ist ein in Berlin ansässiges Deep-Tech-Startup, das hochmoderne KI-Software zur Automatisierung der Dokumentenverarbeitung bei B2B-Transaktionen einsetzt.
Noch nicht perfekt?
- inne
Head of Customer Success(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Forgent AI
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Vollzeitmit HomeofficeSeniorBerlin - deskbird
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin - Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Wire
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