Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
LELeapsome
German speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Driving customer impact and retention for an AI-powered HR platform. 3+ years in B2B SaaS customer-facing roles required. Pre-IPO equity, 30-40 vacation days, and paid sabbatical.
Anforderungen
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Ideally in a B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to fully understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize solution impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning at work
- Desire to build exceptional team and company
- Previous experience in HR tech software
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Aufgaben
- Help customers achieve optimal impact using Leapsome
- Build and maintain meaningful customer relationships
- Manage mid-market customer accounts
- Proactively minimize churn and identify expansion opportunities
- Execute cross-selling strategies aligned with customer needs
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support customer rollouts of additional platform features
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, and time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute ideas to improve the product
- Work closely with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Attraktive Vergütung
- Pre-IPO equity package
Mehr Urlaubstage
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Sonstige Zulagen
- Yearly development budget
- One-time work-from-home stipend
Mitarbeiterrabatte
- Access to Good Habitz platform
- Corporate benefits discounts
Gesundheits- & Fitnessangebote
- Free Urban Sports Club membership
Sonstige Vorteile
- Oliva subscription
Mentale Gesundheitsförderung
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Weiterbildungsangebote
- Company workshops
Team Events & Ausflüge
- Monthly team activities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Leapsome erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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LELeapsome
German speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Driving customer impact and retention for an AI-powered HR platform. 3+ years in B2B SaaS customer-facing roles required. Pre-IPO equity, 30-40 vacation days, and paid sabbatical.
Anforderungen
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Ideally in a B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to fully understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize solution impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning at work
- Desire to build exceptional team and company
- Previous experience in HR tech software
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Aufgaben
- Help customers achieve optimal impact using Leapsome
- Build and maintain meaningful customer relationships
- Manage mid-market customer accounts
- Proactively minimize churn and identify expansion opportunities
- Execute cross-selling strategies aligned with customer needs
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support customer rollouts of additional platform features
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, and time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute ideas to improve the product
- Work closely with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Attraktive Vergütung
- Pre-IPO equity package
Mehr Urlaubstage
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Sonstige Zulagen
- Yearly development budget
- One-time work-from-home stipend
Mitarbeiterrabatte
- Access to Good Habitz platform
- Corporate benefits discounts
Gesundheits- & Fitnessangebote
- Free Urban Sports Club membership
Sonstige Vorteile
- Oliva subscription
Mentale Gesundheitsförderung
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Weiterbildungsangebote
- Company workshops
Team Events & Ausflüge
- Monthly team activities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Leapsome erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Leapsome
Branche
IT
Beschreibung
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Noch nicht perfekt?
- Doinstruct
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Talon.One
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Vollzeitmit HomeofficeBerufserfahrenBerlin - 360Learning
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin