Beschreibung

In this role, you will work within a global team to support bioprocess customers across EMEA, focusing on maintaining strong relationships, providing technical support, and enhancing customer satisfaction through effective service and training.

Anforderungen

• •University or technical college studies in biotechnology/electrical engineering or technical training as a mechatronics technician, electronics technician, or technician's degree
• •Application experience with bioprocess
• •Profound knowledge of bioprocess engineering or process engineering
• •Very good knowledge of Eppendorf bioprocess device
• •Very good English skills and solid German skills for internal communication
• •Willingness to work flexible hours and willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western Europe)
• •IT knowledge of hardware and software, operating systems, and network knowledge
• •Profound user of MS Office, MS Teams, MS Dynamics
• •Registered residence in Germany required at start of employment

Aufgaben

• •Maintain relationships with pharmaceutical, biotech, and academic customers
• •Achieve strategic and operational goals for the bioprocess business in EMEA
• •Enhance customer satisfaction and brand image through premium service support
• •Identify future customer requirements and communicate product improvements
• •Perform maintenance, repairs, installation, and training on bioprocess devices
• •Execute service calls for installation, maintenance, repairs, and modifications
• •Conduct infield and remote application training for products
• •Process technical customer inquiries via email, phone, and CRM system
• •Support sales colleagues with application and technical issues
• •Build and maintain positive relationships with clients and colleagues

Tools & Technologien

Benefits