Wundermart
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagement
München
Neuer Job?Nejo!
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APApaleo
Customer Success Manager(m/w/x)
München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing customer portfolios for an AI-first property management platform, improving operational workflows and reporting. Experience owning a customer portfolio and explaining complex product features required. Dedicated learning budget, evolving career framework.
Anforderungen
- Experience in Customer Success or similar
- Experience owning a customer portfolio
- Ability to explain complex product features
- Comfort discussing reporting and operational processes
- Experience in startup or scale-up environments
- Strong prioritization and customer management skills
- Exposure to customer success metrics
- Fluency in English, German, or French
- Experience in hospitality tech or PMS
- Understanding of hospitality KPIs
- Exposure to finance or accounting discussions
- Experience advising on technology stack decisions
- Familiarity with CRM systems
- Experience working cross-functionally with Product teams
Aufgaben
- Manage a portfolio of small to mid-sized hospitality customers
- Support customers from onboarding through to long-term expansion
- Improve operational workflows and reporting accuracy
- Drive revenue KPIs and performance visibility for operators
- Serve as the primary contact for product and integration questions
- Identify portfolio risks and opportunities to improve retention
- Coordinate smooth customer handovers with Sales and Onboarding
- Share customer feedback and product gaps with internal teams
- Maintain structured documentation within the HubSpot CRM
- Develop scalable processes and best practices for the team
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
- Französisch – Grundkenntnisse
Tools & Technologien
- SaaS
- HubSpot
- Salesforce
- Pipedrive
- Property Management Systems (PMS)
Benefits
Flexibles Arbeiten
- Flexible and remote work
Lockere Unternehmenskultur
- Diverse and international team
- Autonomous work environment
Mentoring & Coaching
- 360° feedback reviews
Weiterbildungsangebote
- Dedicated learning budget
- Annual €1,000+ learning budget
Karriere- und Weiterentwicklung
- Evolving career framework
Öffi Tickets
- Free Deutschland Ticket
Team Events & Ausflüge
- Regular team dinners
- Company meetups
- Oktoberfest celebrations
- Christmas parties
- Offsite events
Mehr Urlaubstage
- 30 days of vacation
Gesundheits- & Fitnessangebote
- EGYM Wellpass membership
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Apaleo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - comstruct
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - Soley
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - Flowers
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen
APApaleo
Customer Success Manager(m/w/x)
München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing customer portfolios for an AI-first property management platform, improving operational workflows and reporting. Experience owning a customer portfolio and explaining complex product features required. Dedicated learning budget, evolving career framework.
Anforderungen
- Experience in Customer Success or similar
- Experience owning a customer portfolio
- Ability to explain complex product features
- Comfort discussing reporting and operational processes
- Experience in startup or scale-up environments
- Strong prioritization and customer management skills
- Exposure to customer success metrics
- Fluency in English, German, or French
- Experience in hospitality tech or PMS
- Understanding of hospitality KPIs
- Exposure to finance or accounting discussions
- Experience advising on technology stack decisions
- Familiarity with CRM systems
- Experience working cross-functionally with Product teams
Aufgaben
- Manage a portfolio of small to mid-sized hospitality customers
- Support customers from onboarding through to long-term expansion
- Improve operational workflows and reporting accuracy
- Drive revenue KPIs and performance visibility for operators
- Serve as the primary contact for product and integration questions
- Identify portfolio risks and opportunities to improve retention
- Coordinate smooth customer handovers with Sales and Onboarding
- Share customer feedback and product gaps with internal teams
- Maintain structured documentation within the HubSpot CRM
- Develop scalable processes and best practices for the team
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
- Französisch – Grundkenntnisse
Tools & Technologien
- SaaS
- HubSpot
- Salesforce
- Pipedrive
- Property Management Systems (PMS)
Benefits
Flexibles Arbeiten
- Flexible and remote work
Lockere Unternehmenskultur
- Diverse and international team
- Autonomous work environment
Mentoring & Coaching
- 360° feedback reviews
Weiterbildungsangebote
- Dedicated learning budget
- Annual €1,000+ learning budget
Karriere- und Weiterentwicklung
- Evolving career framework
Öffi Tickets
- Free Deutschland Ticket
Team Events & Ausflüge
- Regular team dinners
- Company meetups
- Oktoberfest celebrations
- Christmas parties
- Offsite events
Mehr Urlaubstage
- 30 days of vacation
Gesundheits- & Fitnessangebote
- EGYM Wellpass membership
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Apaleo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Apaleo
Branche
Hospitality
Beschreibung
The company is revolutionizing the hospitality industry with its AI-first property management platform, enhancing guest experiences and staff efficiency.
Noch nicht perfekt?
- Wundermart
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementMünchen - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - comstruct
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - Soley
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - Flowers
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen