Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin, Köln
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Die KI-Suchmaschine für Jobs
LELeapsome
Customer Success Manager /Account Manager - German Speaking, SMB(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Managing customer relationships for an AI-powered HR platform, driving adoption and renewals for SMB clients. 3+ years in B2B SaaS customer-facing roles with proven renewal track record required. Pre-IPO equity package, flexible work hours.
Anforderungen
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Fluency in English and German, written and spoken
- Proven track record of managing customer renewals and driving net revenue retention
- Sociability and curiosity to understand counterparts
- Ability to communicate complex processes simply
- Commitment to providing outstanding customer experiences
- Process-driven with continuous improvement mindset
- Good understanding of technology and data-driven decision making
- Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
- Passion for the future of work and continuous learning
- Previous experience in HR tech or People Operations software
- Experience in high-growth SaaS startup environment
Aufgaben
- Manage customer relationships to reduce churn
- Identify expansion opportunities and execute cross-selling strategies
- Own customer renewals and drive net revenue retention
- Create an exceptional SaaS customer experience
- Advise on HR best practices and promote platform adoption
- Support customers in rolling out additional platform features
- Monitor and improve customer success KPIs
- Make customer success processes scalable as the company grows
- Use customer success platforms and CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories for product improvement
- Collaborate with product and engineering teams to enhance the product
- Build lasting relationships with customers to help them succeed
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Attraktive Vergütung
- Competitive pay and pre-IPO equity package
Lockere Unternehmenskultur
- Diverse and international team
- Feedback exchange and recognition
Flexibles Arbeiten
- Hybrid work model
- Flexible work hours
Sonstige Zulagen
- Yearly development budget of €2,000
- One-time work-from-home stipend of €1,000
Mehr Urlaubstage
- 30 vacation days plus public holidays
Workation & Sabbatical
- Month-long paid sabbatical after 5 years
Gesundheits- & Fitnessangebote
- Free Urban Sports Club membership
Mentale Gesundheitsförderung
- 1:1 therapy sessions
- Company workshops on mindfulness
Mitarbeiterrabatte
- Exclusive discounts from partners
Team Events & Ausflüge
- Monthly team activities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Leapsome erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
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LELeapsome
Customer Success Manager /Account Manager - German Speaking, SMB(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Managing customer relationships for an AI-powered HR platform, driving adoption and renewals for SMB clients. 3+ years in B2B SaaS customer-facing roles with proven renewal track record required. Pre-IPO equity package, flexible work hours.
Anforderungen
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Fluency in English and German, written and spoken
- Proven track record of managing customer renewals and driving net revenue retention
- Sociability and curiosity to understand counterparts
- Ability to communicate complex processes simply
- Commitment to providing outstanding customer experiences
- Process-driven with continuous improvement mindset
- Good understanding of technology and data-driven decision making
- Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
- Passion for the future of work and continuous learning
- Previous experience in HR tech or People Operations software
- Experience in high-growth SaaS startup environment
Aufgaben
- Manage customer relationships to reduce churn
- Identify expansion opportunities and execute cross-selling strategies
- Own customer renewals and drive net revenue retention
- Create an exceptional SaaS customer experience
- Advise on HR best practices and promote platform adoption
- Support customers in rolling out additional platform features
- Monitor and improve customer success KPIs
- Make customer success processes scalable as the company grows
- Use customer success platforms and CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories for product improvement
- Collaborate with product and engineering teams to enhance the product
- Build lasting relationships with customers to help them succeed
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Attraktive Vergütung
- Competitive pay and pre-IPO equity package
Lockere Unternehmenskultur
- Diverse and international team
- Feedback exchange and recognition
Flexibles Arbeiten
- Hybrid work model
- Flexible work hours
Sonstige Zulagen
- Yearly development budget of €2,000
- One-time work-from-home stipend of €1,000
Mehr Urlaubstage
- 30 vacation days plus public holidays
Workation & Sabbatical
- Month-long paid sabbatical after 5 years
Gesundheits- & Fitnessangebote
- Free Urban Sports Club membership
Mentale Gesundheitsförderung
- 1:1 therapy sessions
- Company workshops on mindfulness
Mitarbeiterrabatte
- Exclusive discounts from partners
Team Events & Ausflüge
- Monthly team activities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Leapsome erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Leapsome
Branche
IT
Beschreibung
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Noch nicht perfekt?
- Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln - Frisbii
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Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - Moss
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Vollzeitmit HomeofficeBerufserfahrenBerlin - softgarden e-recruiting GmbH
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Insider One
Customer Success Manager - DACH(m/w/x)
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