Cision
Customer Success Manager - GERMAN speaking(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Frankfurt am Main
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CICision
Customer Success Director - GERMAN speaking(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Guiding adoption of PR/marketing tech for German-speaking global enterprise clients, ensuring maximum value. Proven track record in Customer Success with global enterprise clients required. Capital-forming benefits, commuter card subsidy.
Anforderungen
- Prior experience as Senior Customer Success Manager/Director, Account Manager/Director, or similar role
- Proven track record in Customer Success environment
- Ability to build executive-level relationships
- Experience developing and executing strategic account plans
- Experience with global enterprise clients
- Ability to drive value from SaaS product suite
- Fluency in German and English (minimum C1 level)
- Excellent written and verbal communication, attention to detail, analytical thinking
- Experience with digital marketing or social media solutions in SaaS
- Proactive approach to work, ability to operate autonomously
Aufgaben
- Manage strategic customer relationships
- Drive strategic customer retention
- Establish trusted advisor relationships
- Ensure clients maximize product value
- Guide client technology adoption
- Help clients achieve business objectives
- Build strong stakeholder relationships
- Develop Cision champions and sponsors
- Document client feedback and requests
- Advocate internally for client needs
- Partner on client strategic planning
- Establish client goals and KPIs
- Support clients in achieving objectives
- Conduct account analysis and planning
- Identify and mitigate customer risks
- Identify opportunities for account growth
- Foster customer advocacy
- Identify co-marketing opportunities
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid working options
- Option to work from abroad
Sonstige Vorteile
- Capital-forming benefits
- Exposure to international media landscape
Betriebliche Altersvorsorge
- Pension scheme
Öffi Tickets
- Commuter card subsidy
Gesundheits- & Fitnessangebote
- EGYM Wellpass subsidy
- Access to fitness and wellness options
Weiterbildungsangebote
- Professional development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Cision erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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CICision
Customer Success Director - GERMAN speaking(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Guiding adoption of PR/marketing tech for German-speaking global enterprise clients, ensuring maximum value. Proven track record in Customer Success with global enterprise clients required. Capital-forming benefits, commuter card subsidy.
Anforderungen
- Prior experience as Senior Customer Success Manager/Director, Account Manager/Director, or similar role
- Proven track record in Customer Success environment
- Ability to build executive-level relationships
- Experience developing and executing strategic account plans
- Experience with global enterprise clients
- Ability to drive value from SaaS product suite
- Fluency in German and English (minimum C1 level)
- Excellent written and verbal communication, attention to detail, analytical thinking
- Experience with digital marketing or social media solutions in SaaS
- Proactive approach to work, ability to operate autonomously
Aufgaben
- Manage strategic customer relationships
- Drive strategic customer retention
- Establish trusted advisor relationships
- Ensure clients maximize product value
- Guide client technology adoption
- Help clients achieve business objectives
- Build strong stakeholder relationships
- Develop Cision champions and sponsors
- Document client feedback and requests
- Advocate internally for client needs
- Partner on client strategic planning
- Establish client goals and KPIs
- Support clients in achieving objectives
- Conduct account analysis and planning
- Identify and mitigate customer risks
- Identify opportunities for account growth
- Foster customer advocacy
- Identify co-marketing opportunities
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid working options
- Option to work from abroad
Sonstige Vorteile
- Capital-forming benefits
- Exposure to international media landscape
Betriebliche Altersvorsorge
- Pension scheme
Öffi Tickets
- Commuter card subsidy
Gesundheits- & Fitnessangebote
- EGYM Wellpass subsidy
- Access to fitness and wellness options
Weiterbildungsangebote
- Professional development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Cision erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Cision
Branche
Marketing
Beschreibung
Das Unternehmen fördert Neugier, Zusammenarbeit und Innovation und gestaltet die Zukunft der Kommunikation.
Noch nicht perfekt?
- Cision
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Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart - Mobilexpense
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Vollzeitmit HomeofficeSeniorFrankfurt am Main