Frisbii
Account Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Kempten (Allgäu), Berlin, Hamburg, Frankfurt am Main
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FRFrisbii
Customer Onboarding Specialist(m/w/x)
Kempten (Allgäu), Frankfurt am Main, Berlin, Hamburg
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Guiding international e-commerce and subscription clients through billing and payment platform setup at a subscription management solution provider. Experience with API tools required. International client interaction, proprietary billing platform.
Anforderungen
- Proven experience in customer support, onboarding, project management, or related technical role
- Familiarity with e-commerce, subscription, payment, or accounting platforms (plus)
- Experience with API tools
- Strong communication and interpersonal skills
- Ability to understand and explain technical processes
- Patient and empathetic customer service approach
- Excellent teamwork and collaboration skills
- Multitasking and customer project management ability
- Proficiency in CRM software and onboarding tools
- Profound German and English skills
Aufgaben
- Help international e-commerce and subscription customers onboard
- Ensure understanding of billing platform features
- Ensure understanding of payment platform functionality
- Consult customers on using professional tools
- Guide customers in managing business operations
- Coordinate KYB applications for acquiring agreements
- Ensure a seamless KYB process for customers
- Explain technical concepts clearly and simply
- Help customers navigate the platform
- Resolve customer issues during onboarding
- Support building integrations to customer software and shop systems
- Collaborate with sales, support, and product teams
- Streamline the customer onboarding experience
- Address customer feedback effectively
- Develop and maintain customer training materials
- Develop and maintain customer onboarding documentation
- Gather customer insights and feedback
- Continuously improve the onboarding process
- Share findings with relevant teams
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- API tools
- CRM software
- onboarding tools
- e-commerce platforms
- subscription management platforms
- payment platforms
- accounting platforms
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Frisbii erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- DACHSER
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Vollzeitmit HomeofficeJuniorWildpoldsried - DACHSER
Process Analyst Invoicing(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu) - MULTIVAC
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FRFrisbii
Customer Onboarding Specialist(m/w/x)
Kempten (Allgäu), Frankfurt am Main, Berlin, Hamburg
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Guiding international e-commerce and subscription clients through billing and payment platform setup at a subscription management solution provider. Experience with API tools required. International client interaction, proprietary billing platform.
Anforderungen
- Proven experience in customer support, onboarding, project management, or related technical role
- Familiarity with e-commerce, subscription, payment, or accounting platforms (plus)
- Experience with API tools
- Strong communication and interpersonal skills
- Ability to understand and explain technical processes
- Patient and empathetic customer service approach
- Excellent teamwork and collaboration skills
- Multitasking and customer project management ability
- Proficiency in CRM software and onboarding tools
- Profound German and English skills
Aufgaben
- Help international e-commerce and subscription customers onboard
- Ensure understanding of billing platform features
- Ensure understanding of payment platform functionality
- Consult customers on using professional tools
- Guide customers in managing business operations
- Coordinate KYB applications for acquiring agreements
- Ensure a seamless KYB process for customers
- Explain technical concepts clearly and simply
- Help customers navigate the platform
- Resolve customer issues during onboarding
- Support building integrations to customer software and shop systems
- Collaborate with sales, support, and product teams
- Streamline the customer onboarding experience
- Address customer feedback effectively
- Develop and maintain customer training materials
- Develop and maintain customer onboarding documentation
- Gather customer insights and feedback
- Continuously improve the onboarding process
- Share findings with relevant teams
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- API tools
- CRM software
- onboarding tools
- e-commerce platforms
- subscription management platforms
- payment platforms
- accounting platforms
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Frisbii erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Frisbii
Branche
IT
Beschreibung
Frisbii is a dynamic, growing company with plenty of room for creativity and a motivated team with an open, appreciative company culture.
Noch nicht perfekt?
- Frisbii
Account Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - DACHSER
Consultant Dachser Platform Product Success & Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu) - Sonnen GmbH
HRIS Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorWildpoldsried - DACHSER
Process Analyst Invoicing(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu) - MULTIVAC
Team Leader Post-Sales Products Helpdesk(m/w/x)
Vollzeitmit HomeofficeJuniorWolfertschwenden