Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
HRHRS Group
Customer Experience Manager PAY(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Resolving complex payment support cases for a holiday rental platform. Proven B2B CX/CS experience with payments industry exposure required. Annual or multi-year bonus, mobility support.
Anforderungen
- Proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments
- Exposure to the payments industry and Enterprise customer management, ideally in travel or fintech
- Customer-centric mindset with passion for delivering exceptional service
- Strong analytical and problem-solving abilities with a data-driven approach
- Excellent communication and stakeholder management skills, first experience in conducting internal trainings
- Experience in working within a matrix organization and cross-functional collaboration
- Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions
- Experience in working in virtual, high-performing teams
- Structured, detail-oriented working style with strong organizational skills
- Fluency in German and English, spoken and written, additional language such as Italian or French is a plus
Aufgaben
- Resolve complex support cases with PAY product knowledge
- Provide guidance on complex customer scenarios
- Identify and escalate critical issues to leadership
- Participate in customer calls with in-depth PAY expertise
- Share knowledge and best practices within the CXM team
- Partner with cross-functional teams for continuous learning
- Conduct train-the-trainer sessions for internal capabilities
- Drive measurable impact on team KPIs and customer satisfaction
- Analyze customer interactions to identify root causes of issues
- Optimize issue resolution workflows and the PAY customer journey
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Italienisch – Grundkenntnisse
- Französisch – Grundkenntnisse
Benefits
Boni & Prämien
- Annual or multi-year bonus
Moderne Technikausstattung
- All necessary work equipment
Sonstige Vorteile
- Mobility support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HRHRS Group
Customer Experience Manager PAY(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Resolving complex payment support cases for a holiday rental platform. Proven B2B CX/CS experience with payments industry exposure required. Annual or multi-year bonus, mobility support.
Anforderungen
- Proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments
- Exposure to the payments industry and Enterprise customer management, ideally in travel or fintech
- Customer-centric mindset with passion for delivering exceptional service
- Strong analytical and problem-solving abilities with a data-driven approach
- Excellent communication and stakeholder management skills, first experience in conducting internal trainings
- Experience in working within a matrix organization and cross-functional collaboration
- Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions
- Experience in working in virtual, high-performing teams
- Structured, detail-oriented working style with strong organizational skills
- Fluency in German and English, spoken and written, additional language such as Italian or French is a plus
Aufgaben
- Resolve complex support cases with PAY product knowledge
- Provide guidance on complex customer scenarios
- Identify and escalate critical issues to leadership
- Participate in customer calls with in-depth PAY expertise
- Share knowledge and best practices within the CXM team
- Partner with cross-functional teams for continuous learning
- Conduct train-the-trainer sessions for internal capabilities
- Drive measurable impact on team KPIs and customer satisfaction
- Analyze customer interactions to identify root causes of issues
- Optimize issue resolution workflows and the PAY customer journey
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Italienisch – Grundkenntnisse
- Französisch – Grundkenntnisse
Benefits
Boni & Prämien
- Annual or multi-year bonus
Moderne Technikausstattung
- All necessary work equipment
Sonstige Vorteile
- Mobility support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
HRS Group
Branche
IT
Beschreibung
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
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- Moss
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