Beschreibung

In this role, you will be the go-to person for resolving technical incidents, ensuring customers receive timely support. Your day-to-day responsibilities will involve troubleshooting issues, collaborating with internal teams, and enhancing the overall service experience.

Anforderungen

• •Degree in IT, Computer Science, or related field
• •Previous experience in technical support
• •Very good knowledge of IT infrastructure, SQL Server/Databases, and Cloud services
• •Experience with Client Management software, remote assistance, and similar software
• •Experience with cloud troubleshooting and UEM tools
• •Familiarity with ITIL principles
• •Strong problem-solving and communication skills
• •Business German level and fluent in English
• •Ability to manage multiple tasks in a dynamic environment
• •Customer-oriented mindset
• •Knowledge of network, Internet technologies, and their protocols
• •First knowledge in scripting such as PowerShell
• •Experience in ESM support

Aufgaben

• •Support customers in the ESM environment
• •Manage technical incidents and ensure timely resolution
• •Act as the first contact for technical support
• •Resolve incidents efficiently
• •Troubleshoot issues in your solution area
• •Escalate complex cases as needed
• •Communicate effectively with customers and partners about issue status
• •Document solutions and contribute to the knowledge base
• •Collaborate with Cloud, Services, Engineering, and other internal teams
• •Support process improvements
• •Coordinate or escalate major incidents when necessary

Tools & Technologien

Benefits