MARKT-PILOT
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Stuttgart
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SPSPARETECH
(Senior) Customer Success Manager(m/w/x)
Stuttgart, München
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Driving customer retention and growth for AI-powered MRO software in industrial sharing economy. Substantial B2B SaaS Enterprise experience in process design and CS models required. 30 days vacation, VSOP program participation.
Anforderungen
- Substantial experience in process design, CS models, customer segmentation in mid-stage B2B SaaS Enterprise
- Understanding of reducing time-to-value, expanding business, maintaining 90%+ retention, low churn in B2B SaaS Enterprise
- Task prioritization and independent work
- Ownership of multiple responsibilities across hierarchy levels
- Ability to connect with key decision-makers
- Willingness to travel 2-4 times per month in DACH region
- Deep product knowledge for technical challenges
- Proactive client issue resolution
- Product adoption optimization
- Seamless integration to drive customer satisfaction and retention
- Firsthand experience with manufacturing processes
- Inside knowledge of the manufacturing industry
- Proficiency in German
- Proficiency in English
Aufgaben
- Fuel customer retention, growth, and satisfaction
- Understand software products deeply
- Build strategic relationships
- Deliver results aligning with customer and SPARETECH goals
- Enhance internal processes
- Drive cross-functional collaboration
- Represent SPARETECH at industry events
- Own post-sales customer journey
- Manage handover, onboarding, usage, renewals, and upsells
- Connect with customers proactively
- Develop customer base through outreach
- Conduct on-site visits
- Organize dedicated events like webinars and roundtables
- Publish whitepapers
- Represent SPARETECH at customer events
- Participate in regional meetups
- Focus on self-leadership
- Drive personal and professional development
- Strengthen team members
- Collaborate with Customer Success Management team
- Work with VP Customer Success to develop processes, tools, and product
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Sicherer Arbeitsplatz
- Permanent employment contract
Mehr Urlaubstage
- 30 days of vacation
Attraktive Vergütung
- VSOP program participation
Moderne Technikausstattung
- Modern hardware
Ergonomischer Arbeitsplatz
- Height-adjustable desk
Weiterbildungsangebote
- 1000 EURO annual training budget
Firmenfahrrad
- Subsidized job bike
Gesundheits- & Fitnessangebote
- Wellpass gym membership
Startup-Atmosphäre
- Dynamic start-up atmosphere
Lockere Unternehmenskultur
- International team
Mitarbeiterrabatte
- Corporate Benefits discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SPARETECH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SPSPARETECH
(Senior) Customer Success Manager(m/w/x)
Stuttgart, München
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Driving customer retention and growth for AI-powered MRO software in industrial sharing economy. Substantial B2B SaaS Enterprise experience in process design and CS models required. 30 days vacation, VSOP program participation.
Anforderungen
- Substantial experience in process design, CS models, customer segmentation in mid-stage B2B SaaS Enterprise
- Understanding of reducing time-to-value, expanding business, maintaining 90%+ retention, low churn in B2B SaaS Enterprise
- Task prioritization and independent work
- Ownership of multiple responsibilities across hierarchy levels
- Ability to connect with key decision-makers
- Willingness to travel 2-4 times per month in DACH region
- Deep product knowledge for technical challenges
- Proactive client issue resolution
- Product adoption optimization
- Seamless integration to drive customer satisfaction and retention
- Firsthand experience with manufacturing processes
- Inside knowledge of the manufacturing industry
- Proficiency in German
- Proficiency in English
Aufgaben
- Fuel customer retention, growth, and satisfaction
- Understand software products deeply
- Build strategic relationships
- Deliver results aligning with customer and SPARETECH goals
- Enhance internal processes
- Drive cross-functional collaboration
- Represent SPARETECH at industry events
- Own post-sales customer journey
- Manage handover, onboarding, usage, renewals, and upsells
- Connect with customers proactively
- Develop customer base through outreach
- Conduct on-site visits
- Organize dedicated events like webinars and roundtables
- Publish whitepapers
- Represent SPARETECH at customer events
- Participate in regional meetups
- Focus on self-leadership
- Drive personal and professional development
- Strengthen team members
- Collaborate with Customer Success Management team
- Work with VP Customer Success to develop processes, tools, and product
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Sicherer Arbeitsplatz
- Permanent employment contract
Mehr Urlaubstage
- 30 days of vacation
Attraktive Vergütung
- VSOP program participation
Moderne Technikausstattung
- Modern hardware
Ergonomischer Arbeitsplatz
- Height-adjustable desk
Weiterbildungsangebote
- 1000 EURO annual training budget
Firmenfahrrad
- Subsidized job bike
Gesundheits- & Fitnessangebote
- Wellpass gym membership
Startup-Atmosphäre
- Dynamic start-up atmosphere
Lockere Unternehmenskultur
- International team
Mitarbeiterrabatte
- Corporate Benefits discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SPARETECH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
SPARETECH
Branche
IT
Beschreibung
The company is building a data-driven platform that connects factory operators and suppliers across industries worldwide.
Noch nicht perfekt?
- MARKT-PILOT
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenStuttgart - SPARETECH
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Vollzeitmit HomeofficeSeniorStuttgart, München - MongoDB
Senior Customer Success Manager - German Speaking(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart - SPARETECH
Senior Sales Manager - Supply Partnerships(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart, München - Onventis
Customer Service Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenStuttgart