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IT Support Technician III(m/w/x)
You provide technical support and customer service to ensure smooth IT operations. Your responsibilities include documentation, training, and project collaboration, as well as managing audio/visual systems and mobile device support.
Requirements
- Excellent communications and organizational skills
- Experience with supporting senior leadership
- Thorough knowledge of Web- and Video conferencing Platforms
- Thorough knowledge of Microsoft Windows 10 and 11
- Thorough knowledge of Apple macOS, iPadOS, iOS
- Thorough knowledge of Microsoft Office / M365
- Thorough knowledge of Ticket Systems and Incident Resolution Procedures
- Experience with Administration of Microsoft Platform
- Computer Hardware installation & troubleshooting
- Mobile/wireless/tablet device installation & troubleshooting
- Experience with Mobile Device Management
- Phone systems, PBX and Cloud-Calling experience a plus
- Willingness to provide afterhours support
- Foundational Knowledge in Cyber Security Guidelines
- Fluent German language skills and Good English language skills
- Mentor and guide junior team members
Tasks
- Provide technical support and troubleshoot IT issues.
- Deliver exceptional customer service to users.
- Maintain accurate documentation and conduct training.
- Collaborate with team members on projects.
- Manage audio/visual and telepresence systems.
- Support mobile and wireless devices for users.
- Utilize communication skills to manage tasks and requests.
Work Experience
Education
Languages
Tools & Technologies
Benefits
Diverse Work
- •High-impact IT operations role
Startup Environment
- •Cross-functional collaboration
Mentorship & Coaching
- •Structured onboarding and development
Flexible Working
- •Purpose-driven flexible working
Other Benefits
- •Attractive benefits package
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Full-timeOn-siteJuniorBalingen
IT Support Technician III(m/w/x)
You provide technical support and customer service to ensure smooth IT operations. Your responsibilities include documentation, training, and project collaboration, as well as managing audio/visual systems and mobile device support.
Requirements
- Excellent communications and organizational skills
- Experience with supporting senior leadership
- Thorough knowledge of Web- and Video conferencing Platforms
- Thorough knowledge of Microsoft Windows 10 and 11
- Thorough knowledge of Apple macOS, iPadOS, iOS
- Thorough knowledge of Microsoft Office / M365
- Thorough knowledge of Ticket Systems and Incident Resolution Procedures
- Experience with Administration of Microsoft Platform
- Computer Hardware installation & troubleshooting
- Mobile/wireless/tablet device installation & troubleshooting
- Experience with Mobile Device Management
- Phone systems, PBX and Cloud-Calling experience a plus
- Willingness to provide afterhours support
- Foundational Knowledge in Cyber Security Guidelines
- Fluent German language skills and Good English language skills
- Mentor and guide junior team members
Tasks
- Provide technical support and troubleshoot IT issues.
- Deliver exceptional customer service to users.
- Maintain accurate documentation and conduct training.
- Collaborate with team members on projects.
- Manage audio/visual and telepresence systems.
- Support mobile and wireless devices for users.
- Utilize communication skills to manage tasks and requests.
Work Experience
Education
Languages
Tools & Technologies
Benefits
Diverse Work
- •High-impact IT operations role
Startup Environment
- •Cross-functional collaboration
Mentorship & Coaching
- •Structured onboarding and development
Flexible Working
- •Purpose-driven flexible working
Other Benefits
- •Attractive benefits package
About the Company
Jotec GmbH Jobportal
Industry
Healthcare
Description
The company focuses on manufacturing high-quality products and solutions for the treatment of aortic diseases, collaborating with surgeons worldwide to save lives. It values the strengths of each employee and fosters a culture of continuous improvement and professional development.
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Full-timeOn-siteExperiencedGeislingen - DACHSER
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Full-timeOn-siteJuniorBalingen