Working Student – Remote Support & Technical Operations(m/w/x)

Description

You will ensure the smooth operation of autonomous kitchens by monitoring live systems and routing technical incidents. Your day-to-day involves troubleshooting and documenting issues to help the company scale its robotics technology.

Requirements

• •Enrolled student in Mechatronics, Electrical Engineering, Computer Science, Robotics, Industrial Engineering, or similar
• •Strong English communication skills
• •Structured, reliable, and calm under pressure
• •Technical curiosity and willingness to learn
• •Comfortable working with ticketing systems, documentation, and dashboards
• •First experience in technical support, operations, IT service, or engineering projects
• •Familiarity with Slack, logs, monitoring tools, or automation systems
• •Interest in robotics, AI-driven systems, or mission-critical operations
• •Enjoyment of fast-paced, evolving environments

Tasks

• •Monitor alerts and notifications from live kitchen systems
• •Act as the first point of contact for incoming issues
• •Route incidents to Remote Support, Field Ops, and Engineering
• •Support on-site operators using troubleshooting playbooks
• •Create and maintain tickets in incident systems
• •Document incidents, actions, and resolutions
• •Support post-incident reviews through logs and timelines
• •Perform basic log checks and system health reviews
• •Identify and escalate recurring technical issues
• •Assist in testing fixes and configuration changes
• •Coordinate handovers between Deployment and Engineering teams
• •Maintain service documentation and troubleshooting guides
• •Support improvements of internal communication workflows

Tools & Technologies