nextbike
Project Manager - IoT Product Realization(m/w/x)
Full-timeWith HomeofficeExperienced
Leipzig, Berlin
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NEnextbike
Voice of Customer (VoC) Program Manager(m/w/x)
Leipzig, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Designing and evolving a scalable VoC framework for European bike-sharing. End-to-end VoC program management experience required. Workation up to 4 weeks/year, 30 days holiday.
Requirements
- Bachelor's or Master's degree in Business Administration, Marketing, or related field
- Fluent in German and English, written & spoken
- Extensive experience in Voice of Customer, Customer Experience, Customer Insights, or related roles
- Proven experience designing and running a VoC Program end-to-end
- Demonstrated experience applying agile project management and design thinking in cross-functional environments
- Strong analytical skills linking customer feedback/data to operational and commercial KPI
- Used to work cross-functionally in product-led organizations
- Deep customer empathy paired with pragmatic business judgment
- Ability to influence decisions and drive change
- Experience in mobility, marketplaces, SaaS, or consumer app-based business (strong plus)
Tasks
- Design and evolve a scalable Voice of Customer framework
- Define customer feedback collection across the rider lifecycle
- Analyze customer feedback from various sources
- Translate insights into prioritized recommendations
- Partner with Product, Operations, Marketing, and Customer Support
- Drive implementation of VoC driven initiatives
- Track outcomes of VoC initiatives
- Own the VoC tool stack
- Ensure data quality, consistency, and accessibility
- Report progress to leadership
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Hybrid work model
Workation & Sabbatical
- Workation up to 4 weeks/year
- Sabbatical option
More Vacation Days
- 30 days of holiday
Additional Allowances
- Monthly SpenditCard
Corporate Discounts
- Exclusive deals and discounts
Healthcare & Fitness
- Workshops and health checks
Informal Culture
- Flat hierarchies
- Global team
Company Bike
- Free Nextbike
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of nextbike and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- nextbike
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NEnextbike
Voice of Customer (VoC) Program Manager(m/w/x)
Leipzig, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Designing and evolving a scalable VoC framework for European bike-sharing. End-to-end VoC program management experience required. Workation up to 4 weeks/year, 30 days holiday.
Requirements
- Bachelor's or Master's degree in Business Administration, Marketing, or related field
- Fluent in German and English, written & spoken
- Extensive experience in Voice of Customer, Customer Experience, Customer Insights, or related roles
- Proven experience designing and running a VoC Program end-to-end
- Demonstrated experience applying agile project management and design thinking in cross-functional environments
- Strong analytical skills linking customer feedback/data to operational and commercial KPI
- Used to work cross-functionally in product-led organizations
- Deep customer empathy paired with pragmatic business judgment
- Ability to influence decisions and drive change
- Experience in mobility, marketplaces, SaaS, or consumer app-based business (strong plus)
Tasks
- Design and evolve a scalable Voice of Customer framework
- Define customer feedback collection across the rider lifecycle
- Analyze customer feedback from various sources
- Translate insights into prioritized recommendations
- Partner with Product, Operations, Marketing, and Customer Support
- Drive implementation of VoC driven initiatives
- Track outcomes of VoC initiatives
- Own the VoC tool stack
- Ensure data quality, consistency, and accessibility
- Report progress to leadership
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Hybrid work model
Workation & Sabbatical
- Workation up to 4 weeks/year
- Sabbatical option
More Vacation Days
- 30 days of holiday
Additional Allowances
- Monthly SpenditCard
Corporate Discounts
- Exclusive deals and discounts
Healthcare & Fitness
- Workshops and health checks
Informal Culture
- Flat hierarchies
- Global team
Company Bike
- Free Nextbike
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of nextbike and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
nextbike
Industry
Transportation
Description
Das Unternehmen ist Bike-Sharing Marktführer und gestaltet Mobilitätsangebote in Europa.
Not a perfect match?
- nextbike
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Full-timeWith HomeofficeSeniorDortmund, Cottbus, Halle (Saale), Hamburg, Köln, Leipzig, Mannheim, Münster, Wien, München - SENEC GmbH
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Full-timeWith HomeofficeExperiencedLeipzig