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Vice President, Experience Strategy(m/w/x)
Leading omnichannel experience strategy for life sciences clients. 3+ years of people management experience required. Focus on data-driven customer journeys and cross-disciplinary collaboration.
Requirements
- Bachelor’s degree in marketing, communications, or related field
- 3+ years of people management experience
- Experience in Pharmaceutical, Biotech, or Healthcare Marketing
- Exceptional communication and presentation skills
- Strong analytical and user experience skills
- Expertise with Microsoft Office tools
- Proficiency with digital collaboration and journey mapping tools
- Working knowledge of marketing automation and CRM platforms
- Adept at using AI systems and frameworks
- Familiarity with web analytics platforms
- Working knowledge of real-time engine solutions
- Pitch and new business experience
Tasks
- Lead a high-performing team in developing data-driven, omnichannel experiences
- Drive cross-disciplinary collaboration to design innovative customer experiences
- Set a vision for experience transformation, drawing from best-in-class companies
- Build vital internal and external relationships to capitalize on business opportunities
- Understand and manage team financials and billability
- Identify and address critical moments and barriers in the customer journey
- Author Omnichannel Plans and run cross-disciplinary workshops
- Partner with Analytics to iterate and optimize the Omnichannel Plan
- Create tactical briefs aligned with brand strategy
- Simplify, humanize, and elevate every customer interaction
- Guide team members in Experience Strategy expertise and career growth
- Support new business initiatives with strategic insights
- Participate in pitches and presentations
- Commit to diversity, equity, and inclusion through continuous development
- Model inclusive behaviors and proactively manage bias
- Oversee departmental activities and staff supervision
- Communicate company policies and procedures to the team
- Determine job objectives, work methods, and performance standards
- Review and discuss performance appraisals with employees
- Authorize and communicate salary changes, promotions, transfers, discipline, and discharge
- Administer all other personnel actions
Work Experience
- 12 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office
- Miro
- Mural
- Airtable
- Veeva
- Salesforce Marketing Cloud
- Adobe
- Google Analytics
- Adobe Analytics
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Vice President, Experience Strategy(m/w/x)
Leading omnichannel experience strategy for life sciences clients. 3+ years of people management experience required. Focus on data-driven customer journeys and cross-disciplinary collaboration.
Requirements
- Bachelor’s degree in marketing, communications, or related field
- 3+ years of people management experience
- Experience in Pharmaceutical, Biotech, or Healthcare Marketing
- Exceptional communication and presentation skills
- Strong analytical and user experience skills
- Expertise with Microsoft Office tools
- Proficiency with digital collaboration and journey mapping tools
- Working knowledge of marketing automation and CRM platforms
- Adept at using AI systems and frameworks
- Familiarity with web analytics platforms
- Working knowledge of real-time engine solutions
- Pitch and new business experience
Tasks
- Lead a high-performing team in developing data-driven, omnichannel experiences
- Drive cross-disciplinary collaboration to design innovative customer experiences
- Set a vision for experience transformation, drawing from best-in-class companies
- Build vital internal and external relationships to capitalize on business opportunities
- Understand and manage team financials and billability
- Identify and address critical moments and barriers in the customer journey
- Author Omnichannel Plans and run cross-disciplinary workshops
- Partner with Analytics to iterate and optimize the Omnichannel Plan
- Create tactical briefs aligned with brand strategy
- Simplify, humanize, and elevate every customer interaction
- Guide team members in Experience Strategy expertise and career growth
- Support new business initiatives with strategic insights
- Participate in pitches and presentations
- Commit to diversity, equity, and inclusion through continuous development
- Model inclusive behaviors and proactively manage bias
- Oversee departmental activities and staff supervision
- Communicate company policies and procedures to the team
- Determine job objectives, work methods, and performance standards
- Review and discuss performance appraisals with employees
- Authorize and communicate salary changes, promotions, transfers, discipline, and discharge
- Administer all other personnel actions
Work Experience
- 12 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office
- Miro
- Mural
- Airtable
- Veeva
- Salesforce Marketing Cloud
- Adobe
- Google Analytics
- Adobe Analytics
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
EVERSANA
Industry
Pharmaceuticals
Description
EVERSANA provides next-generation commercialization services to the life sciences industry, helping bring innovative therapies to market and support patients. They are committed to creating a healthier world.
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