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User Assistance Developer/Technical Writer(m/w/x)
Creating help content for SAP's cloud business software, explaining complex features with AI trends in mind. 3+ years of software user assistance experience required. Skill growth opportunities, inclusion culture.
Requirements
- 3+ years experience writing/producing user assistance deliverables for software
- University degree in technical writing, documentation, translation, or equivalent
- Excellent English and German communication skills, written and spoken
- Strong competence in DITA CCMS; GitHub experience is a plus
- Attention to detail, organizational skills, passion for user-focused content
- Keen interest in leveraging AI in daily work
- Strong self-management skills and proactive approach
- Proven ability to work independently and collaboratively
- Excels at building constructive relationships with internal teams/stakeholders
- Open mindset, willingness to learn, ability to think outside the box
Tasks
- Explain complex technical features in easy-to-understand help content
- Follow SAP guidelines and best practices
- Support and contribute to user assistance goals
- Stay updated with the latest trends in AI
- Share and receive constructive feedback with peers
- Plan, design, develop, and edit user assistance deliverables
- Create documentation, user interface text, in-app help, and enablement materials
- Collaborate with subject-matter experts
- Participate in customer engagement activities to understand user needs
- Acquire, analyze, and organize source information
- Ensure content quality and consistency through proofreading and editing
- Conduct usability testing
- Comply with localization and accessibility requirements
- Manage assigned sub-projects
- Track deliverables and milestones
- Provide regular status updates to management or project leads
- Contribute to cross-functional projects
- Share industry knowledge on user assistance tools, trends, and emerging technologies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- DITA CCMS
- GitHub
- AI
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Health and well-being focus
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Inclusion culture
Flexible Working
- Flexible working models
- Home
- Jobs in Germany
- User Assistance Developer/Technical WriterUser Assistance Developer/Technical Writer at SAP
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- Home
- Jobs in Germany
- User Assistance Developer/Technical WriterUser Assistance Developer/Technical Writer at SAP
User Assistance Developer/Technical Writer(m/w/x)
Creating help content for SAP's cloud business software, explaining complex features with AI trends in mind. 3+ years of software user assistance experience required. Skill growth opportunities, inclusion culture.
Requirements
- 3+ years experience writing/producing user assistance deliverables for software
- University degree in technical writing, documentation, translation, or equivalent
- Excellent English and German communication skills, written and spoken
- Strong competence in DITA CCMS; GitHub experience is a plus
- Attention to detail, organizational skills, passion for user-focused content
- Keen interest in leveraging AI in daily work
- Strong self-management skills and proactive approach
- Proven ability to work independently and collaboratively
- Excels at building constructive relationships with internal teams/stakeholders
- Open mindset, willingness to learn, ability to think outside the box
Tasks
- Explain complex technical features in easy-to-understand help content
- Follow SAP guidelines and best practices
- Support and contribute to user assistance goals
- Stay updated with the latest trends in AI
- Share and receive constructive feedback with peers
- Plan, design, develop, and edit user assistance deliverables
- Create documentation, user interface text, in-app help, and enablement materials
- Collaborate with subject-matter experts
- Participate in customer engagement activities to understand user needs
- Acquire, analyze, and organize source information
- Ensure content quality and consistency through proofreading and editing
- Conduct usability testing
- Comply with localization and accessibility requirements
- Manage assigned sub-projects
- Track deliverables and milestones
- Provide regular status updates to management or project leads
- Contribute to cross-functional projects
- Share industry knowledge on user assistance tools, trends, and emerging technologies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- DITA CCMS
- GitHub
- AI
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Health and well-being focus
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Inclusion culture
Flexible Working
- Flexible working models
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Not a perfect match?
- SAP
Senior Developer / Development Expert AI - Last Mile Distribution (LMD)(m/w/x)
Full-timeOn-siteSeniorSt. Ingbert - SAP
Senior Developer / Development Expert - AI Last Mile Distribution(m/w/x)
Full-timeOn-siteSeniorSt. Ingbert - All for One Group
SAP CX Consultant Customer Care(m/w/x)
Full-timeOn-siteExperiencedHamburg, München, Frankfurt am Main, Leipzig, Düsseldorf, Dortmund, Bielefeld, Karlsruhe, Saarbrücken, Oldenburg - URSAPHARM Arzneimittel GmbH
IT Experte Anwendungsbetreuung im Bereich Business Process & Application Management(m/w/x)
Full-timeOn-siteSeniorSaarbrücken - HYDAC
SAP Inhouse Consultant Schwerpunkt Außenhandel(m/w/x)
Full-timeOn-siteExperiencedSaarbrücken