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SASAP

User Assistance Developer/Technical Writer(m/w/x)

St. Ingbert
Full-timeOn-siteExperienced

Creating help content for SAP's cloud business software, explaining complex features with AI trends in mind. 3+ years of software user assistance experience required. Skill growth opportunities, inclusion culture.

Requirements

  • 3+ years experience writing/producing user assistance deliverables for software
  • University degree in technical writing, documentation, translation, or equivalent
  • Excellent English and German communication skills, written and spoken
  • Strong competence in DITA CCMS; GitHub experience is a plus
  • Attention to detail, organizational skills, passion for user-focused content
  • Keen interest in leveraging AI in daily work
  • Strong self-management skills and proactive approach
  • Proven ability to work independently and collaboratively
  • Excels at building constructive relationships with internal teams/stakeholders
  • Open mindset, willingness to learn, ability to think outside the box

Tasks

  • Explain complex technical features in easy-to-understand help content
  • Follow SAP guidelines and best practices
  • Support and contribute to user assistance goals
  • Stay updated with the latest trends in AI
  • Share and receive constructive feedback with peers
  • Plan, design, develop, and edit user assistance deliverables
  • Create documentation, user interface text, in-app help, and enablement materials
  • Collaborate with subject-matter experts
  • Participate in customer engagement activities to understand user needs
  • Acquire, analyze, and organize source information
  • Ensure content quality and consistency through proofreading and editing
  • Conduct usability testing
  • Comply with localization and accessibility requirements
  • Manage assigned sub-projects
  • Track deliverables and milestones
  • Provide regular status updates to management or project leads
  • Contribute to cross-functional projects
  • Share industry knowledge on user assistance tools, trends, and emerging technologies

Work Experience

  • 3 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • DITA CCMS
  • GitHub
  • AI

Benefits

Learning & Development

  • Constant learning
  • Skill growth

Other Benefits

  • Great benefits
  • Health and well-being focus
  • Accessibility accommodations

Mentorship & Coaching

  • Team growth support

Informal Culture

  • Inclusion culture

Flexible Working

  • Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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