TRICARE Beneficiary Services Representative FLOATER(m/w/x)

Description

In this role, you will play a vital part in supporting military families by providing education and enrollment services for TRICARE. Daily activities will include processing enrollments, assisting with claims, and conducting briefings, all while ensuring compliance with regulations.

Requirements

• •High School diploma, GED, or equivalent experience
• •U.S. Citizenship
• •SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor
• •Eligible to obtain and maintain ADP IT III clearance
• •3+ years of customer service experience
• •Willing and able to travel to multiple sites 25-75% of the time
• •Fluency in English with strong written and oral communication
• •Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• •Effectiveness at delivering presentations
• •Ability to tactfully communicate with others
• •Self-starter, able to work independently
• •Strong organizational, time management, and multitasking abilities
• •High attention to detail
• •Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
• •Work background in U.S. military healthcare delivery system or civilian managed care

Tasks

• •Travel 25-75% for multi-site coverage
• •Process enrollments, disenrollments, and portability transfers
• •Update Primary Care Managers following MTF guidelines
• •Provide guidance on TRICARE resources and benefits
• •Assist beneficiaries with enrollment and claims over the phone and in person
• •Offer basic claims status updates
• •Conduct briefings for various events
• •Record daily activities and Other Health Insurance information
• •Evaluate and escalate complex issues for resolution
• •Maintain compliance with HIPAA regulations and confidentiality
• •Complete required training courses on time
• •Support remote assistance and train new team members

Tools & Technologies

Benefits