Axon
Senior System Engineer I(m/w/x)
Full-timeWith HomeofficeSenior
Kassel
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AXAxon
Technical Support Engineer I(m/w/x)
Kassel
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting software, hardware, and network issues for public safety cloud software. Bachelor's degree or 5+ years relevant experience required. On-call rotation, 24/7 support environment.
Requirements
- Bachelor's degree in Computer Science or related field, or 5+ years relevant work experience
- Previous practical customer or technical support experience
- Excellent troubleshooting and issue resolution skills
- Strong networking and Linux knowledge
- Understanding of cloud computing solutions
- Strong sense of ownership and urgency
- Teamwork and knowledge sharing skills
- Excellent communication skills, explaining technical concepts
- Willingness to obtain drone pilot license in future
- Ability to maintain confidential information
- Knowledge of consumer UAV protocols and standards
- Knowledge and understanding of RF technology
Tasks
- Provide Level 1 and Level 2 technical support
- Research and diagnose technical issues
- Troubleshoot software and hardware problems
- Resolve account setup and network configuration issues
- Take ownership of customer issues
- Drive issues to resolution
- Track internal and external requests
- Monitor technical issues within time limits
- Update and maintain customer systems
- Log all requests and issues accurately
- Prioritize and manage multiple issues
- Document technical knowledge
- Follow escalation procedures
- Collaborate with engineering teams
- Support root cause analysis
- Participate in on-call support
- Cover weekends
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Linux
- cloud computing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Axon and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DSP Engineer(m/w/x)
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Sr Engineering Program Manager I(m/w/x)
Full-timeWith HomeofficeExperiencedKassel
AXAxon
Technical Support Engineer I(m/w/x)
Kassel
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting software, hardware, and network issues for public safety cloud software. Bachelor's degree or 5+ years relevant experience required. On-call rotation, 24/7 support environment.
Requirements
- Bachelor's degree in Computer Science or related field, or 5+ years relevant work experience
- Previous practical customer or technical support experience
- Excellent troubleshooting and issue resolution skills
- Strong networking and Linux knowledge
- Understanding of cloud computing solutions
- Strong sense of ownership and urgency
- Teamwork and knowledge sharing skills
- Excellent communication skills, explaining technical concepts
- Willingness to obtain drone pilot license in future
- Ability to maintain confidential information
- Knowledge of consumer UAV protocols and standards
- Knowledge and understanding of RF technology
Tasks
- Provide Level 1 and Level 2 technical support
- Research and diagnose technical issues
- Troubleshoot software and hardware problems
- Resolve account setup and network configuration issues
- Take ownership of customer issues
- Drive issues to resolution
- Track internal and external requests
- Monitor technical issues within time limits
- Update and maintain customer systems
- Log all requests and issues accurately
- Prioritize and manage multiple issues
- Document technical knowledge
- Follow escalation procedures
- Collaborate with engineering teams
- Support root cause analysis
- Participate in on-call support
- Cover weekends
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Linux
- cloud computing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Axon and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Axon
Industry
IT
Description
The company is on a mission to protect life through its ecosystem of devices and cloud software, addressing critical safety and justice issues.
Not a perfect match?
- Axon
Senior System Engineer I(m/w/x)
Full-timeWith HomeofficeSeniorKassel - Axon
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Technical Support Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedGuxhagen - Axon
DSP Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedKassel - Axon
Sr Engineering Program Manager I(m/w/x)
Full-timeWith HomeofficeExperiencedKassel