Utimaco IS GmbH
Customer Success Engineer (Support Engineer)(m/w/x)
Full-timeOn-siteSenior
Aachen, Düsseldorf, Neu-Isenburg
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GEGeotab
Technical Customer Support Representative (Italian speaker)(m/w/x)
Aachen
Full-timeOn-siteJunior
AI/ML
Data Science
Nejo AI Summary
Troubleshooting device errors, network communications, and portal configuration for IoT fleet management. 1-3 years technical support experience required. 4-day work week, company car for private use.
Requirements
- Strong team player with excellent interpersonal skills
- Ability to communicate technical concepts in Italian and English
- Ability to manage multiple timelines and contrasting priorities
- 1-3 years customer service/support experience troubleshooting technical issues
- Excellent verbal and written communication in Italian and English
- Expert level Excel skills, including pivot tables and reports
- Experience in technical/engineering organization or high-technology industry knowledge
- Highly organized, able to manage multiple tasks and projects simultaneously
- Comfort speaking with customers via telephone, email, and chat
- Must stay relevant to technology and adapt to growing demands
- Strong analytical skills with ability to problem solve
- Strong team-player, able to engage with all organization levels
- Technical competence using software programs, including Google Suite
Tasks
- Support partners, customers, and internal teams via phone, chat, and email
- Provide technical expertise on database setup, user management, rules, and reporting
- Troubleshoot device errors, network communications, and portal configuration
- Diagnose and resolve hardware and software issues
- Coordinate return and exchange processes for devices and accessories
- Develop and deliver product training to resellers and customers
- Resolve customer complaints effectively
- Escalate severe concerns to management
- Maintain customer data confidentiality and security
- Support global strategic initiatives
Work Experience
- 1 - 3 years
Education
- High school diploma
Languages
- Italian – Native
- English – Native
Tools & Technologies
- Excel
- Google Suite
- Sheets
- Docs
- Slides
Benefits
Startup Environment
- Opportunities to innovate
Flexible Working
- Work-life balance
Team Events
- Online social events
- Gatherings
Other Benefits
- Chat rooms
- Diversity and inclusion
Ergonomic Workplace
- Accommodation for people with disabilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGeotab
Technical Customer Support Representative (Italian speaker)(m/w/x)
Aachen
Full-timeOn-siteJunior
AI/ML
Data Science
Nejo AI Summary
Troubleshooting device errors, network communications, and portal configuration for IoT fleet management. 1-3 years technical support experience required. 4-day work week, company car for private use.
Requirements
- Strong team player with excellent interpersonal skills
- Ability to communicate technical concepts in Italian and English
- Ability to manage multiple timelines and contrasting priorities
- 1-3 years customer service/support experience troubleshooting technical issues
- Excellent verbal and written communication in Italian and English
- Expert level Excel skills, including pivot tables and reports
- Experience in technical/engineering organization or high-technology industry knowledge
- Highly organized, able to manage multiple tasks and projects simultaneously
- Comfort speaking with customers via telephone, email, and chat
- Must stay relevant to technology and adapt to growing demands
- Strong analytical skills with ability to problem solve
- Strong team-player, able to engage with all organization levels
- Technical competence using software programs, including Google Suite
Tasks
- Support partners, customers, and internal teams via phone, chat, and email
- Provide technical expertise on database setup, user management, rules, and reporting
- Troubleshoot device errors, network communications, and portal configuration
- Diagnose and resolve hardware and software issues
- Coordinate return and exchange processes for devices and accessories
- Develop and deliver product training to resellers and customers
- Resolve customer complaints effectively
- Escalate severe concerns to management
- Maintain customer data confidentiality and security
- Support global strategic initiatives
Work Experience
- 1 - 3 years
Education
- High school diploma
Languages
- Italian – Native
- English – Native
Tools & Technologies
- Excel
- Google Suite
- Sheets
- Docs
- Slides
Benefits
Startup Environment
- Opportunities to innovate
Flexible Working
- Work-life balance
Team Events
- Online social events
- Gatherings
Other Benefits
- Chat rooms
- Diversity and inclusion
Ergonomic Workplace
- Accommodation for people with disabilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Geotab
Industry
IT
Description
Geotab is a global leader in IoT and connected transportation, advancing security and providing web-based analytics for fleet management.
Not a perfect match?
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