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MI
Mirantis
2mo ago

Technical Account Manager (Growth & Adoption Focus)(m/w/x)

Berlin
Full-timeRemoteSenior
AI/ML

Description

In this role, you will be the key technical advocate for enterprise customers, driving platform adoption and growth by identifying new workloads and ensuring operational excellence. Your daily responsibilities will involve engaging with customers, analyzing solutions, and collaborating with teams to enhance their experience.

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Requirements

  • 5+ years in a technical, customer-facing role
  • Demonstrated success in growing adoption within enterprise customers
  • Deep expertise with Kubernetes, OpenStack, and virtualization platforms
  • Strong understanding of application-layer technologies
  • Experience with DevOps tools such as Helm, Terraform, GitOps, Jenkins, or ArgoCD
  • Proven ability to build relationships with technical and executive stakeholders
  • Excellent communication, presentation, and consultative skills
  • Ability to travel up to 25%
  • Experience in open-source, cloud-native, or managed service environments
  • Exposure to AI/ML, data-intensive workloads, or edge computing use cases
  • Relevant certifications: CKA/CKAD, OpenStack Administrator, or major cloud provider certifications

Education

Vocational certification
OR
Bachelor's degree
OR
Master's degree

Work Experience

5 years

Tasks

  • Serve as the primary technical contact for assigned enterprise customers
  • Drive customer growth by identifying new workloads and integrations
  • Proactively manage assigned customers and track engagement trends
  • Analyze customer solutions to identify technical gaps and drive utilization growth
  • Conduct regular on-site and virtual customer engagements
  • Partner with customer DevOps and application teams to map workloads
  • Lead technical enablement and lifecycle management for optimal performance
  • Collaborate with Product and Engineering teams to incorporate customer feedback
  • Develop and maintain customer success and adoption plans with measurable milestones
  • Participate in Quarterly Business Reviews and strategy sessions
  • Support incident management and escalation processes as a technical liaison

Tools & Technologies

KubernetesOpenStackHelmTerraformGitOpsJenkinsArgoCD

Languages

EnglishBusiness Fluent

Benefits

Competitive Pay

  • Competitive compensation

Bonuses & Incentives

  • Performance incentives

Career Advancement

  • Opportunities for advancement

Learning & Development

  • Professional development and training

Modern Office

  • Customized workstation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mirantis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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