Adyen
Enterprise Account Manager(m/w/x)
Full-timeOn-siteExperienced
Berlin
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STStripe
Technical Account Manager, German Speaking(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Providing gold standard experience to key stakeholders on a financial infrastructure platform, enabling payment acceptance and revenue growth. Leading complex integration conversations essential. Working with a global user base.
Requirements
- Minimum 3 years experience in enterprise client-facing work
- Strong product sense
- Energy for solving difficult user problems
- Strong written and verbal communication skills (English, German)
- Ability to lead complex integration conversations
- Consultative and proactive approach
- Familiarity with APIs
- Ability to explain API concepts
- Familiarity with SQL
- Comfort building basic SQL queries
- Comfort modifying complex SQL queries
- Strong technical troubleshooting skills
- Comfort interfacing with technical teams
- Professional, confident, collaborative personality
- Adept client relationship management
- Capability for business-level and technical conversations
- Operations savvy mindset
- Ability to identify and eliminate process friction
- Ability to build scalable processes
- Experience in small to medium scale project management
- Strong organizational skills
- Self-starting mindset
- Ideal experience with Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
- Good to have Polish or Ukrainian language expertise (Native or Intermediate)
Tasks
- Provide a gold standard experience to key stakeholders.
- Collaborate with the Operations team.
- Provide current information, resources, and knowledge.
- Enable a gold standard experience for user-facing teams.
- Foster long-term user relationships.
- Grow user loyalty to Stripe products.
- Collaborate cross-functionally internally.
- Collaborate with user organizations.
- Provide and implement operational solutions.
- Address issues like fraud and disputes.
- Manage payment declines.
- Drive product adoption.
- Support global expansion initiatives.
- Collaborate with Customer Success and user-facing teams.
- Lead user-facing meetings in person.
- Lead user-facing meetings via video chat.
- Collaborate on support offering design.
- Create user-facing content for long-term solutions.
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- Polish – Native
- Ukrainian – Native
Tools & Technologies
- APIs
- SQL
- Postman
- xCode
- Python
- Webhooks
- ETL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Stripe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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STStripe
Technical Account Manager, German Speaking(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Providing gold standard experience to key stakeholders on a financial infrastructure platform, enabling payment acceptance and revenue growth. Leading complex integration conversations essential. Working with a global user base.
Requirements
- Minimum 3 years experience in enterprise client-facing work
- Strong product sense
- Energy for solving difficult user problems
- Strong written and verbal communication skills (English, German)
- Ability to lead complex integration conversations
- Consultative and proactive approach
- Familiarity with APIs
- Ability to explain API concepts
- Familiarity with SQL
- Comfort building basic SQL queries
- Comfort modifying complex SQL queries
- Strong technical troubleshooting skills
- Comfort interfacing with technical teams
- Professional, confident, collaborative personality
- Adept client relationship management
- Capability for business-level and technical conversations
- Operations savvy mindset
- Ability to identify and eliminate process friction
- Ability to build scalable processes
- Experience in small to medium scale project management
- Strong organizational skills
- Self-starting mindset
- Ideal experience with Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
- Good to have Polish or Ukrainian language expertise (Native or Intermediate)
Tasks
- Provide a gold standard experience to key stakeholders.
- Collaborate with the Operations team.
- Provide current information, resources, and knowledge.
- Enable a gold standard experience for user-facing teams.
- Foster long-term user relationships.
- Grow user loyalty to Stripe products.
- Collaborate cross-functionally internally.
- Collaborate with user organizations.
- Provide and implement operational solutions.
- Address issues like fraud and disputes.
- Manage payment declines.
- Drive product adoption.
- Support global expansion initiatives.
- Collaborate with Customer Success and user-facing teams.
- Lead user-facing meetings in person.
- Lead user-facing meetings via video chat.
- Collaborate on support offering design.
- Create user-facing content for long-term solutions.
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- Polish – Native
- Ukrainian – Native
Tools & Technologies
- APIs
- SQL
- Postman
- xCode
- Python
- Webhooks
- ETL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Stripe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Stripe
Industry
FinancialServices
Description
Stripe is a financial infrastructure platform for businesses, enabling companies to accept payments and grow their revenue.
Not a perfect match?
- Adyen
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Full-timeOn-siteExperiencedAugsburg, Berlin - Viva.com
Client Operations Representative(m/w/x)
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