Magirus GmbH
Außendienstgebietsleiter Kundendienst Deutschland(m/w/x)
Full-timeOn-siteSenior
Ulm
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As a team leader, you will drive service excellence by managing technician performance and safety while ensuring high customer satisfaction through proactive communication and efficient repair operations.
Requirements
- Collaborative working style
- Participation and sharing of information
- Adherence to ethical business practices
- Trust and respect for co-workers
Tasks
- Manage customer relationships and ensure high satisfaction
- Maintain equipment safety and performance standards
- Drive sales for service repairs and leads
- Resolve customer service and invoicing complaints
- Ensure safety for end-users, sites, and technicians
- Deliver services according to contracts and regulations
- Control field operation costs and profit margins
- Manage proximity stock content and value
- Oversee third-party inspections and follow-up actions
- Validate technical contract terms with sales teams
- Support maintenance for foreign equipment
- Prioritize and resolve technician callout assignment conflicts
- Close open callouts and address stopped equipment
- Reduce callout frequency within the assigned area
- Review and process manual service invoices
- Schedule and optimize planned maintenance routes
- Perform regular site audits
- Investigate accidents and report findings internally
- Authorize and control staff overtime
- Lead and develop technician performance and competence
- Set and evaluate technician performance objectives
- Manage technician absences and backup scheduling
- Validate technician timesheets for payroll
- Balance workloads and assign equipment to technicians
- Define hiring needs and lead the selection process
- Manage technician tools, vehicles, and mobile devices
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
English – Business Fluent
Benefits
Career Advancement
- •Career and personal opportunities
Healthcare & Fitness
- •Healthy and balanced life
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KONE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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As a team leader, you will drive service excellence by managing technician performance and safety while ensuring high customer satisfaction through proactive communication and efficient repair operations.
Requirements
- Collaborative working style
- Participation and sharing of information
- Adherence to ethical business practices
- Trust and respect for co-workers
Tasks
- Manage customer relationships and ensure high satisfaction
- Maintain equipment safety and performance standards
- Drive sales for service repairs and leads
- Resolve customer service and invoicing complaints
- Ensure safety for end-users, sites, and technicians
- Deliver services according to contracts and regulations
- Control field operation costs and profit margins
- Manage proximity stock content and value
- Oversee third-party inspections and follow-up actions
- Validate technical contract terms with sales teams
- Support maintenance for foreign equipment
- Prioritize and resolve technician callout assignment conflicts
- Close open callouts and address stopped equipment
- Reduce callout frequency within the assigned area
- Review and process manual service invoices
- Schedule and optimize planned maintenance routes
- Perform regular site audits
- Investigate accidents and report findings internally
- Authorize and control staff overtime
- Lead and develop technician performance and competence
- Set and evaluate technician performance objectives
- Manage technician absences and backup scheduling
- Validate technician timesheets for payroll
- Balance workloads and assign equipment to technicians
- Define hiring needs and lead the selection process
- Manage technician tools, vehicles, and mobile devices
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
English – Business Fluent
Benefits
Career Advancement
- •Career and personal opportunities
Healthcare & Fitness
- •Healthy and balanced life
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KONE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
KONE
Industry
Manufacturing
Description
Das Unternehmen ist ein weltweit führendes Unternehmen in der Herstellung und Wartung von Aufzügen, Rolltreppen und Automatiktüren.
Not a perfect match?
- Magirus GmbH
Außendienstgebietsleiter Kundendienst Deutschland(m/w/x)
Full-timeOn-siteSeniorUlm - Dana Incorporated
Teamleiter im Bereich Operations(m/w/x)
Full-timeOn-siteManagementNeu-Ulm - Max Weiss Lebkuchenfabrik Neu-Ulm GmbH
Abteilungsleiter Mechanik(m/w/x)
Full-timeTemporary contractOn-siteManagementfrom 4,573 - 5,225 / monthNeu-Ulm - Dienstleistungsgesellschaft Universitätsklinikum Ulm mbH
Teamleitung Serviceassistenz Reinigung/Versorgung(m/w/x)
Full-timeOn-siteSeniorUlm - ASYS Prozess- und Reinraumtechnik GmbH
Obermonteur für Reinraumprojekte(m/w/x)
Full-timeOn-siteExperiencedDornstadt