Description

As a team leader, you will drive service excellence by managing technician performance and safety while ensuring high customer satisfaction through proactive communication and efficient repair operations.

Requirements

• •Collaborative working style
• •Participation and sharing of information
• •Adherence to ethical business practices
• •Trust and respect for co-workers

Tasks

• •Manage customer relationships and ensure high satisfaction
• •Maintain equipment safety and performance standards
• •Drive sales for service repairs and leads
• •Resolve customer service and invoicing complaints
• •Ensure safety for end-users, sites, and technicians
• •Deliver services according to contracts and regulations
• •Control field operation costs and profit margins
• •Manage proximity stock content and value
• •Oversee third-party inspections and follow-up actions
• •Validate technical contract terms with sales teams
• •Support maintenance for foreign equipment
• •Prioritize and resolve technician callout assignment conflicts
• •Close open callouts and address stopped equipment
• •Reduce callout frequency within the assigned area
• •Review and process manual service invoices
• •Schedule and optimize planned maintenance routes
• •Perform regular site audits
• •Investigate accidents and report findings internally
• •Authorize and control staff overtime
• •Lead and develop technician performance and competence
• •Set and evaluate technician performance objectives
• •Manage technician absences and backup scheduling
• •Validate technician timesheets for payroll
• •Balance workloads and assign equipment to technicians
• •Define hiring needs and lead the selection process
• •Manage technician tools, vehicles, and mobile devices

Benefits