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Teamlead IT Operations(m/w/x)
Managing IT front-end stack, cloud apps, and identity management for luxury fashion e-commerce. Comparable IT operations leadership experience required. Up to 32 days holiday, 20% mobile office.
Requirements
- Experience in comparable IT operations leadership role
- In-depth 1st/2nd-line support knowledge
- Comprehensive IT infrastructure knowledge
- Comprehensive network technologies knowledge
- Comprehensive operating systems knowledge
- Comprehensive databases knowledge
- Solid understanding of ITIL principles and processes
- ITIL Foundation certification or equivalent experience
- In-depth knowledge of cloud services
- Experience with service desk tools
- Independent work approach
- Meticulous work approach
- Solution-oriented work approach
- Strong organizational skills
- Very good German skills (B2 level)
- Good English skills
Tasks
- Ensure smooth operation of IT front-end stack
- Manage software distribution and cloud applications
- Oversee communication systems and endpoint management
- Handle identity and access management
- Lead and develop a 6-person team
- Plan and manage team resource allocation
- Provide 1st- and 2nd-level IT support
- Monitor and optimize IT service desk KPIs
- Plan and execute IT projects independently
- Participate in IT architecture development
- Implement and improve IT workflows and processes
- Coordinate with the Head of IT Services
- Serve as central point of contact for internal stakeholders
- Coordinate external service providers
- Report on service desk performance regularly
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Google Workspace
- Microsoft 365
- Jira
- Zendesk
- Confluence
Benefits
More Vacation Days
- Up to 32 days of holiday
- 28 days of holiday starting
Flexible Working
- Mobile office up to 20% hours
Workation & Sabbatical
- 10 days/year mobile office abroad
Learning & Development
- Language courses
- E-learning courses
- Access to LinkedIn Learning
Corporate Discounts
- Staff discount up to 30%
- Discounted sports platforms membership
- Discounted gyms membership
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Discounted travel card
- Free local transport
Mental Health Support
- Individual support on mental health
- Individual support on well-being
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Free or Subsidized Food
- Discounted meals
- Exclusive canteen
Snacks & Drinks
- Free daily hot drinks
- Free daily fresh fruit
Other Benefits
- Exclusive roof terrace
Bonuses & Incentives
- Refer a Friend program
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Teamlead IT Operations(m/w/x)
Managing IT front-end stack, cloud apps, and identity management for luxury fashion e-commerce. Comparable IT operations leadership experience required. Up to 32 days holiday, 20% mobile office.
Requirements
- Experience in comparable IT operations leadership role
- In-depth 1st/2nd-line support knowledge
- Comprehensive IT infrastructure knowledge
- Comprehensive network technologies knowledge
- Comprehensive operating systems knowledge
- Comprehensive databases knowledge
- Solid understanding of ITIL principles and processes
- ITIL Foundation certification or equivalent experience
- In-depth knowledge of cloud services
- Experience with service desk tools
- Independent work approach
- Meticulous work approach
- Solution-oriented work approach
- Strong organizational skills
- Very good German skills (B2 level)
- Good English skills
Tasks
- Ensure smooth operation of IT front-end stack
- Manage software distribution and cloud applications
- Oversee communication systems and endpoint management
- Handle identity and access management
- Lead and develop a 6-person team
- Plan and manage team resource allocation
- Provide 1st- and 2nd-level IT support
- Monitor and optimize IT service desk KPIs
- Plan and execute IT projects independently
- Participate in IT architecture development
- Implement and improve IT workflows and processes
- Coordinate with the Head of IT Services
- Serve as central point of contact for internal stakeholders
- Coordinate external service providers
- Report on service desk performance regularly
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Google Workspace
- Microsoft 365
- Jira
- Zendesk
- Confluence
Benefits
More Vacation Days
- Up to 32 days of holiday
- 28 days of holiday starting
Flexible Working
- Mobile office up to 20% hours
Workation & Sabbatical
- 10 days/year mobile office abroad
Learning & Development
- Language courses
- E-learning courses
- Access to LinkedIn Learning
Corporate Discounts
- Staff discount up to 30%
- Discounted sports platforms membership
- Discounted gyms membership
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Discounted travel card
- Free local transport
Mental Health Support
- Individual support on mental health
- Individual support on well-being
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Free or Subsidized Food
- Discounted meals
- Exclusive canteen
Snacks & Drinks
- Free daily hot drinks
- Free daily fresh fruit
Other Benefits
- Exclusive roof terrace
Bonuses & Incentives
- Refer a Friend program
About the Company
Mytheresa.com GmbH
Industry
IT
Description
The company combines technology and luxury fashion, focusing on creativity and digital advancement.
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