Groz-Beckert KG
Teamleiter Servicedesk(m/w/x)
Full-timeWith HomeofficeSenior
Albstadt
New Job?Nejo!
The AI Job Search Engine
GRGroz-Beckert KG
Team Leader Service Desk(m/w/x)
Albstadt
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing 1st and 2nd level IT support operations for a supplier of industrial machine needles, with ITSM tool ticket oversight. 5 years IT services management experience required, including M365, SAP, Citrix, and BMC Remedy knowledge. Sabbaticals, daycare centre, company pension scheme.
Requirements
- Degree in business or technical computer science or comparable qualification
- At least 5 years of experience in IT services with management responsibility
- In-depth knowledge of operating systems and IT applications, particularly Microsoft 365, SAP, Citrix, and BMC Remedy
- Experience in IT project management and collaboration with partners
- Strong communication skills and organizational talent
- Independent, structured, and solution-oriented working style with high flexibility
- Very good written and spoken English skills
Tasks
- Manage and develop the service desk team
- Ensure IT operations in 1st and 2nd level support
- Oversee ticket management using ITSM tools
- Plan services and manage day-to-day operations
- Administer and assure quality of end devices
- Coordinate with IT teams and external providers
- Handle escalation management for malfunctions
- Enhance IT service processes following ITIL standards
- Monitor KPIs and track SLAs
- Support employee development and recruitment
- Onboard new team members in a structured manner
- Participate in international IT projects
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft 365
- SAP
- Citrix
- BMC Remedy
Benefits
Flexible Working
- Mobile and flexible working
Workation & Sabbatical
- Sabbaticals
Childcare
- Daycare centre
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Fitness studio
- Company health management programme
- Company health insurance
Sustainability Focus
- Sustainable offers
Free or Subsidized Food
- Excellent canteen
Other Benefits
- Employee app
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Groz-Beckert KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- UNION TANK Eckstein GmbH & Co. KG
Team Leader IT Services(m/w/x)
Full-timeWith HomeofficeSeniorKleinostheim - Europcell
Team Lead Customer Service Western Europe(m/w/x)
Full-timeWith HomeofficeSeniorHanau - UNION TANK Eckstein GmbH & Co. KG
Team Leader Customer Care(m/w/x)
Full-timeWith HomeofficeSeniorKleinostheim - Gasversorgung Main-Kinzig GmbH
Teamleiter IT(m/w/x)
Full-timeTemporary contractWith HomeofficeSeniorGelnhausen
GRGroz-Beckert KG
Team Leader Service Desk(m/w/x)
Albstadt
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing 1st and 2nd level IT support operations for a supplier of industrial machine needles, with ITSM tool ticket oversight. 5 years IT services management experience required, including M365, SAP, Citrix, and BMC Remedy knowledge. Sabbaticals, daycare centre, company pension scheme.
Requirements
- Degree in business or technical computer science or comparable qualification
- At least 5 years of experience in IT services with management responsibility
- In-depth knowledge of operating systems and IT applications, particularly Microsoft 365, SAP, Citrix, and BMC Remedy
- Experience in IT project management and collaboration with partners
- Strong communication skills and organizational talent
- Independent, structured, and solution-oriented working style with high flexibility
- Very good written and spoken English skills
Tasks
- Manage and develop the service desk team
- Ensure IT operations in 1st and 2nd level support
- Oversee ticket management using ITSM tools
- Plan services and manage day-to-day operations
- Administer and assure quality of end devices
- Coordinate with IT teams and external providers
- Handle escalation management for malfunctions
- Enhance IT service processes following ITIL standards
- Monitor KPIs and track SLAs
- Support employee development and recruitment
- Onboard new team members in a structured manner
- Participate in international IT projects
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft 365
- SAP
- Citrix
- BMC Remedy
Benefits
Flexible Working
- Mobile and flexible working
Workation & Sabbatical
- Sabbaticals
Childcare
- Daycare centre
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Fitness studio
- Company health management programme
- Company health insurance
Sustainability Focus
- Sustainable offers
Free or Subsidized Food
- Excellent canteen
Other Benefits
- Employee app
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Groz-Beckert KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Groz-Beckert KG
Industry
Manufacturing
Description
The company is a leading supplier of industrial machine needles, precision parts, fine tools, and services for textile production.
Not a perfect match?
- Groz-Beckert KG
Teamleiter Servicedesk(m/w/x)
Full-timeWith HomeofficeSeniorAlbstadt - UNION TANK Eckstein GmbH & Co. KG
Team Leader IT Services(m/w/x)
Full-timeWith HomeofficeSeniorKleinostheim - Europcell
Team Lead Customer Service Western Europe(m/w/x)
Full-timeWith HomeofficeSeniorHanau - UNION TANK Eckstein GmbH & Co. KG
Team Leader Customer Care(m/w/x)
Full-timeWith HomeofficeSeniorKleinostheim - Gasversorgung Main-Kinzig GmbH
Teamleiter IT(m/w/x)
Full-timeTemporary contractWith HomeofficeSeniorGelnhausen