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ECecosio

Team Lead Customer Success Management(m/w/x)

Wien, München
Full-timeWith Home OfficeManagement
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Leading a 4-person team for B2B integration and e-invoicing solutions, driving GRR with data insights. 2+ years leading a SaaS Customer Success team, German/English fluency essential. Annual personal development budget, home office allowance, workations.

Requirements

  • 2+ years leading Customer Success or Strategic Account Management team, ideally SaaS
  • Strong track record driving KPIs (GRR, expansion revenue)
  • Proactive Customer Success value-driver mindset
  • Ability to develop and implement ideas for customer satisfaction and product usage
  • Native or professional fluency in German and English
  • Proficiency in CRM tools and data analysis
  • Experience/familiarity with EDI standards, E-Invoicing, global supply chain, or understanding technical B2B SaaS solutions
  • Experience managing/coaching multi-regional teams (DACH, International)
  • Experience scaling CSM department during rapid growth

Tasks

  • Lead and develop a team of 4 CSMs
  • Steer team activities using data insights
  • Align team performance with global growth targets
  • Own Gross Revenue Retention (GRR)
  • Identify cross-selling and up-selling opportunities
  • Hand over opportunities to Account Management
  • Collaborate with Account Management Team Lead
  • Bridge client needs with technical delivery teams
  • Iterate processes to increase product adoption
  • Design workflows to decrease churn risk
  • Conduct strategic client check-ins
  • Conduct client business reviews
  • Manage high-level escalations
  • Maintain account health using analytics and tools
  • Guide team focus proactively

Work Experience

  • 2 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • SaaS
  • CRM
  • EDI
  • E-Invoicing
  • B2B SaaS

Benefits

Flexible Working

  • Flexible working hours

Additional Allowances

  • Annual personal development budget
  • Home office allowance

Team Events

  • Regular events and trips

Workation & Sabbatical

  • Workations

Mental Health Support

  • Wellbeing support
  • Mental health resources
  • Employee assistance programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ecosio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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