Description

In this role, you will lead a dynamic Customer Service Team, focusing on efficient order processing and timely delivery. Your daily responsibilities will include developing the team, enhancing processes, and ensuring customer satisfaction across all operations.

Requirements

• •Degree in business administration, agricultural sciences, or comparable qualification
• •Several years of professional experience in order management, customer service, or supply chain management
• •In-depth knowledge of customer requirements and relevant systems and processes
• •Initial leadership experience through team management
• •Strong operational, commercial, and strategic thinking with analytical skills
• •Willingness to drive change and results-oriented working style
• •Excellent organizational and communication skills, team spirit, and assertiveness
• •Professional proficiency in German and fluent English skills, both written and spoken
• •Willingness to travel within Germany (up to approx. 20%)

Tasks

• •Build and lead a high-performing team
• •Develop and motivate team members
• •Ensure customer-focused order processing from entry to invoicing
• •Provide after-sales service to customers
• •Implement strategies to enhance order management processes
• •Maintain effective communication channels in order management
• •Ensure compliance with internal and external deadlines
• •Promote cross-crop knowledge exchange within the team

Benefits