Systems Analyst(m/w/x)

Description

In this role, you will support GCS systems by providing first-level assistance, managing system issues, and collaborating with teams to enhance processes. Your day-to-day responsibilities will include gathering requirements, training super-users, and driving improvements to ensure optimal performance.

Requirements

• •Engineering degree or similar relevant qualification
• •5 years in similar roles in Healthcare industry
• •Experience in IT systems implementation
• •Experience in business process support
• •Experience in working in a multi-cultural environment and matrix organisation
• •Hands on approach - understanding the Service operations
• •Ability to prioritize issues based on business impact
• •Pro-active; high-performing and results orientated
• •Strong customer orientation and problem-solving skills
• •Collaborative style, establishing strong relationships within the GCS International team
• •Ability to manage change and deal with associated challenging behaviours
• •Flexible attitude and ability to handle changing priorities
• •Experience with Salesforce.com, SAP, Microsoft Power BI
• •Good skills in MS Office applications
• •Excellent range of communication skills. Fluent in English, both oral and written

Tasks

• •Provide first-level support to GCS system super-users
• •Own the support strategy and manage day-to-day support for MMS
• •Collaborate with IT and governance teams to resolve system issues
• •Liaise with governance teams to manage business requests for system improvements
• •Contribute to reporting development, validation, and deployment using Power BI
• •Create and update system documentation as needed
• •Deliver system training through the network of super-users
• •Lead requirements gathering for new or updated systems
• •Document business requirements for the system implementation process
• •Review data trends to ensure business processes meet desired results
• •Report on process improvements and customer experience metrics
• •Drive internal collaboration with GCSI stakeholders
• •Become a recognized subject matter expert for MMS business processes
• •Develop strong relationships with GCSI super-users and Country Service Leaders
• •Participate in the end-to-end implementation of new service and ERP systems
• •Provide leadership in the use of service and ERP systems and business processes
• •Identify problems in business processes and suggest improvements
• •Prepare formal reports and presentations for the leadership team

Tools & Technologies