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Support Engineer - Operations & Maintenance(m/w/x)
Coordinating software maintenance activities and troubleshooting online issues using monitoring tools for solar inverter systems. 5+ years in software operations or technical support, with cloud architecture familiarity, required. Critical infrastructure support in renewable energy.
Requirements
- Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar
- Minimum 5 years of experience in software development, testing, operations, or technical support
- Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end)
- Knowledge of defect management, version control, ITIL framework, and SLA management
- Ability to troubleshoot online issues independently using monitoring and log analysis tools
- Excellent coordination and communication skills across teams and with customers
- Strong resilience under pressure and ability to drive issue resolution
- English and German proficiency at C1 level; additional languages are always a plus
- Experience in software maintenance for energy internet, photovoltaic, or energy storage industries
- International project experience
Tasks
- Establish and improve software maintenance processes
- Build and maintain a knowledge base and FAQs
- Coordinate maintenance activities for quick issue resolution
- Define response strategies based on issue severity
- Escalate critical problems promptly
- Monitor version quality and analyze defect trends
- Collaborate with R&D, delivery, product, and sales teams
Work Experience
- 2 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- cloud architecture
- ITIL framework
- defect management
- version control
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Support Engineer - Operations & Maintenance(m/w/x)
Coordinating software maintenance activities and troubleshooting online issues using monitoring tools for solar inverter systems. 5+ years in software operations or technical support, with cloud architecture familiarity, required. Critical infrastructure support in renewable energy.
Requirements
- Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar
- Minimum 5 years of experience in software development, testing, operations, or technical support
- Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end)
- Knowledge of defect management, version control, ITIL framework, and SLA management
- Ability to troubleshoot online issues independently using monitoring and log analysis tools
- Excellent coordination and communication skills across teams and with customers
- Strong resilience under pressure and ability to drive issue resolution
- English and German proficiency at C1 level; additional languages are always a plus
- Experience in software maintenance for energy internet, photovoltaic, or energy storage industries
- International project experience
Tasks
- Establish and improve software maintenance processes
- Build and maintain a knowledge base and FAQs
- Coordinate maintenance activities for quick issue resolution
- Define response strategies based on issue severity
- Escalate critical problems promptly
- Monitor version quality and analyze defect trends
- Collaborate with R&D, delivery, product, and sales teams
Work Experience
- 2 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- cloud architecture
- ITIL framework
- defect management
- version control
About the Company
Sungrow
Industry
EnergyAutomation
Description
Sungrow is a leader in solar inverter research and development, providing solutions for various renewable energy applications.
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