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SUSungrow

Support Engineer - Operations & Maintenance(m/w/x)

München
Full-timeOn-siteExperienced
Green Job

Coordinating software maintenance activities and troubleshooting online issues using monitoring tools for solar inverter systems. 5+ years in software operations or technical support, with cloud architecture familiarity, required. Critical infrastructure support in renewable energy.

Requirements

  • Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar
  • Minimum 5 years of experience in software development, testing, operations, or technical support
  • Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end)
  • Knowledge of defect management, version control, ITIL framework, and SLA management
  • Ability to troubleshoot online issues independently using monitoring and log analysis tools
  • Excellent coordination and communication skills across teams and with customers
  • Strong resilience under pressure and ability to drive issue resolution
  • English and German proficiency at C1 level; additional languages are always a plus
  • Experience in software maintenance for energy internet, photovoltaic, or energy storage industries
  • International project experience

Tasks

  • Establish and improve software maintenance processes
  • Build and maintain a knowledge base and FAQs
  • Coordinate maintenance activities for quick issue resolution
  • Define response strategies based on issue severity
  • Escalate critical problems promptly
  • Monitor version quality and analyze defect trends
  • Collaborate with R&D, delivery, product, and sales teams

Work Experience

  • 2 - 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • cloud architecture
  • ITIL framework
  • defect management
  • version control
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sungrow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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