Description

In this role, you will support financial operations by managing student payment processes, ensuring timely tuition fee collection, and providing excellent service to students while maintaining compliance with financial procedures.

Requirements

• •Bachelor’s degree in business administration, Accounting, Project Management, or related field
• •Minimum 2 years of experience in collections, accounts receivable, or credit control
• •Fluent English (written and spoken)
• •Competence in MS Office software, especially MS Excel (intermediate or above); knowledge of Power BI is an advantage
• •Strong communication and interpersonal skills
• •High attention to detail and strong organisational skills
• •Ability to work with deadlines and handle confidential financial data
• •Valid right to work in Germany (no visa sponsorship provided)
• •Previous experience in the education sector
• •German language skills
• •Experience in customer service or student-facing roles
• •Experience supporting process improvement or administrative projects

Tasks

• •Follow up on overdue tuition fee payments
• •Manage and monitor student payment plans
• •Send payment reminders and dunning communications
• •Communicate with students about outstanding balances
• •Support processing of student refunds and account adjustments
• •Maintain accurate financial records
• •Prepare reports on receivables and collections performance
• •Liaise with Admissions, Student Services, and Exams departments
• •Support internal finance projects and process improvements

Tools & Technologies

Benefits