Intercom
Principal Product Designer(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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INIntercom
Staff AI Product Designer(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Designing AI-driven workflows and systems for Intercom's AI agent Fin. Deep LLM understanding and zero-to-one product experience required. Hybrid work, annual bonus, and equity.
Requirements
- Strong product judgment
- Ability to influence without authority
- Experience with zero-to-one products
- Comfort operating through ambiguity and rapid change
- Deep understanding of LLMs and limitations
- Grounding in traditional ML approaches
- Experience defining design principles for AI systems
- Experience defining heuristics for AI systems
- Experience defining evaluation criteria for AI systems
- High standards for quality
- Track record identifying AI system breakdowns
- Scientific mindset
- Ability to design experiments
- Systems thinker
- Designing behaviors and flows
- Non-traditional backgrounds considered
- Strong product sense
- Track record representing user needs in technical systems
Tasks
- Identify high-value AI opportunities across the product
- Define AI capabilities and limitations
- Set boundaries for AI autonomy and human control
- Architect AI-driven workflows and systems
- Establish decision frameworks for AI actions
- Design for uncertainty, failures, and edge cases
- Apply design principles to shape AI behavior
- Ensure coherent and predictable AI systems
- Design human + AI workflows and experiences
- Integrate AI into real user workflows
- Define the role of human in the loop
- Ensure user trust and recovery from failures
- Partner with product designers to adapt experiences
- Define quality standards for AI outputs
- Design evaluation scenarios and feedback loops
- Analyze outputs to identify system weaknesses
- Design for system-level reliability
- Shape direction for zero-to-one problems
- Influence teams without formal authority
- Operate in a fast-moving, autonomous environment
- Lead ambiguous, in-flight work
- Bridge AI research, technical capabilities, and user needs
- Collaborate with ML scientists, PMs, and product designers
- Prototype and run focused experiments
- Regularly review and improve system outputs
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- LLMs
- ML
Benefits
Flexible Working
- Hybrid working policy
Competitive Pay
- Competitive salary
- Equity
- Regular compensation reviews
Bonuses & Incentives
- Annual bonus
Other Benefits
- Unlimited access to Claude Code
Modern Equipment
- Best-in-class AI tools
- MacBooks provided
- Windows laptops available
More Vacation Days
- Generous paid time off
Team Events
- Fun employee events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intercom and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INIntercom
Staff AI Product Designer(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Designing AI-driven workflows and systems for Intercom's AI agent Fin. Deep LLM understanding and zero-to-one product experience required. Hybrid work, annual bonus, and equity.
Requirements
- Strong product judgment
- Ability to influence without authority
- Experience with zero-to-one products
- Comfort operating through ambiguity and rapid change
- Deep understanding of LLMs and limitations
- Grounding in traditional ML approaches
- Experience defining design principles for AI systems
- Experience defining heuristics for AI systems
- Experience defining evaluation criteria for AI systems
- High standards for quality
- Track record identifying AI system breakdowns
- Scientific mindset
- Ability to design experiments
- Systems thinker
- Designing behaviors and flows
- Non-traditional backgrounds considered
- Strong product sense
- Track record representing user needs in technical systems
Tasks
- Identify high-value AI opportunities across the product
- Define AI capabilities and limitations
- Set boundaries for AI autonomy and human control
- Architect AI-driven workflows and systems
- Establish decision frameworks for AI actions
- Design for uncertainty, failures, and edge cases
- Apply design principles to shape AI behavior
- Ensure coherent and predictable AI systems
- Design human + AI workflows and experiences
- Integrate AI into real user workflows
- Define the role of human in the loop
- Ensure user trust and recovery from failures
- Partner with product designers to adapt experiences
- Define quality standards for AI outputs
- Design evaluation scenarios and feedback loops
- Analyze outputs to identify system weaknesses
- Design for system-level reliability
- Shape direction for zero-to-one problems
- Influence teams without formal authority
- Operate in a fast-moving, autonomous environment
- Lead ambiguous, in-flight work
- Bridge AI research, technical capabilities, and user needs
- Collaborate with ML scientists, PMs, and product designers
- Prototype and run focused experiments
- Regularly review and improve system outputs
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- LLMs
- ML
Benefits
Flexible Working
- Hybrid working policy
Competitive Pay
- Competitive salary
- Equity
- Regular compensation reviews
Bonuses & Incentives
- Annual bonus
Other Benefits
- Unlimited access to Claude Code
Modern Equipment
- Best-in-class AI tools
- MacBooks provided
- Windows laptops available
More Vacation Days
- Generous paid time off
Team Events
- Fun employee events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intercom and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Intercom
Industry
IT
Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
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