Description

As a Senior AI Product Manager, you will drive the vision and strategy for key AI systems, collaborating with a talented team to transform complex AI capabilities into user-friendly product experiences while ensuring alignment across the organization.

Requirements

• •Strong AI and technical fluency
• •Experience with AI/ML products, ideally generative AI
• •Comfortable working autonomously in complex technical spaces
• •Excellent product judgment
• •Ability to balance customer needs, business goals, and technical realities
• •Ability to turn ambiguous AI capabilities into valuable product experiences
• •Sharp problem framing and customer insight
• •Ability to articulate complex problems using research and data
• •Ability to build world-class product
• •Collaboration with engineering and design to ship high-quality software
• •Focus on safety, reliability, and delivering customer value
• •Strong communication and leadership
• •Ability to influence and create momentum

Tasks

• •Lead a major part of the AI product surface
• •Own the vision, strategy, and impact of an important area of the AI platform
• •Deeply understand customer needs, business direction, and AI technology
• •Make high-quality decisions based on comprehensive understanding
• •Build a compelling product roadmap
• •Collaborate daily with ML scientists, engineers, designers, and researchers
• •Explore new ideas and assess feasibility with the AI team
• •Evaluate trade-offs and turn AI capabilities into valuable product experiences
• •Ship ambitious AI products from exploration to production
• •Run fast experiments and define success metrics
• •Evaluate performance and iterate for effective user experiences
• •Integrate AI across the Intercom platform with the core product organization
• •Partner with GTM, marketing, support, and operations to drive adoption
• •Communicate decisions clearly and create alignment across teams
• •Lead teams toward impactful outcomes with clarity and momentum

Benefits