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Sr. Operations Manager, AI Agents & Knowledge(m/w/x)
Operationalizing agentic AI product development at customer experience platform, scaling hiring and workflows. Proven experience operationalizing talent acquisition in tech/SaaS environments required. Pioneering agentic AI initiatives, driving cross-functional collaboration.
Requirements
- Strong organizational and coordination skills
- Proven experience operationalizing talent acquisition and hiring processes in technology or SaaS environments
- Excellent communication skills and collaboration with cross-functional teams
- Data-driven with skills in tracking, analyzing, and reporting hiring metrics
- Familiarity with AI product roles and engineering hiring practices
- Experience in AI-driven SaaS or enterprise software
Tasks
- Partner with the VP of AI Product to scale hiring and onboarding processes
- Collaborate with product and engineering leadership to eliminate inefficiencies
- Design scalable workflows for cross-functional collaboration
- Lead initiatives to improve team health and performance
- Support release planning to align product development with business priorities
- Work with Recruiting and HR to optimize the candidate experience
- Develop hiring playbooks and interview frameworks for AI roles
- Track and report key hiring metrics to leadership
- Facilitate continuous process improvements among recruiters and hiring managers
- Act as an operational partner to the VP, coordinating staff activities
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
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Sr. Operations Manager, AI Agents & Knowledge(m/w/x)
Operationalizing agentic AI product development at customer experience platform, scaling hiring and workflows. Proven experience operationalizing talent acquisition in tech/SaaS environments required. Pioneering agentic AI initiatives, driving cross-functional collaboration.
Requirements
- Strong organizational and coordination skills
- Proven experience operationalizing talent acquisition and hiring processes in technology or SaaS environments
- Excellent communication skills and collaboration with cross-functional teams
- Data-driven with skills in tracking, analyzing, and reporting hiring metrics
- Familiarity with AI product roles and engineering hiring practices
- Experience in AI-driven SaaS or enterprise software
Tasks
- Partner with the VP of AI Product to scale hiring and onboarding processes
- Collaborate with product and engineering leadership to eliminate inefficiencies
- Design scalable workflows for cross-functional collaboration
- Lead initiatives to improve team health and performance
- Support release planning to align product development with business priorities
- Work with Recruiting and HR to optimize the candidate experience
- Develop hiring playbooks and interview frameworks for AI roles
- Track and report key hiring metrics to leadership
- Facilitate continuous process improvements among recruiters and hiring managers
- Act as an operational partner to the VP, coordinating staff activities
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
About the Company
Zendesk
Industry
IT
Description
Zendesk is pioneering agentic AI for customer experience, powering billions of conversations with brands.
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