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Sr. IT Operations Technician(m/w/x)
In this role, you will lead improvements in IT operations, provide hands-on support, and bridge communication between local teams and central IT. Your day-to-day responsibilities will involve resolving issues, training new team members, and driving project success.
Requirements
- Extensive professional experience as IT Technician, System Administrator, or in a similar role
- Solid practical knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services
- Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
- Familiarity with ITIL principles and best practices for incident, problem, and change management
- Experience in first-line SAP support
- Proven project management skills
- Knowledge of Operational Technology (OT)
- Very good command of German and English
Tasks
- Deliver hands-on L2 on-site support
- Resolve complex issues to maintain efficient operations
- Monitor Help Desk trends and identify recurring challenges
- Drive improvements across IT services
- Facilitate onboarding and training for new IT team members
- Create and share clear training materials for central IT L1 Support
- Act as the primary interface between the manufacturing site and central IT
- Ensure seamless execution of on-site projects
- Provide local insights to guide effective IT solutions
Work Experience
Education
Languages
Tools & Technologies
- KNOLL Maschinenbau GmbHFull-timeOn-siteExperiencedBad Saulgau
- KNOLL Maschinenbau GmbH
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IT-Mitarbeiter Service Desk/ Support(m/w/x)
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Ausbildung zum Fachinformatiker:innen(m/w/x)
Full-timeApprenticeshipOn-siteBad Schussenried
Sr. IT Operations Technician(m/w/x)
In this role, you will lead improvements in IT operations, provide hands-on support, and bridge communication between local teams and central IT. Your day-to-day responsibilities will involve resolving issues, training new team members, and driving project success.
Requirements
- Extensive professional experience as IT Technician, System Administrator, or in a similar role
- Solid practical knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services
- Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
- Familiarity with ITIL principles and best practices for incident, problem, and change management
- Experience in first-line SAP support
- Proven project management skills
- Knowledge of Operational Technology (OT)
- Very good command of German and English
Tasks
- Deliver hands-on L2 on-site support
- Resolve complex issues to maintain efficient operations
- Monitor Help Desk trends and identify recurring challenges
- Drive improvements across IT services
- Facilitate onboarding and training for new IT team members
- Create and share clear training materials for central IT L1 Support
- Act as the primary interface between the manufacturing site and central IT
- Ensure seamless execution of on-site projects
- Provide local insights to guide effective IT solutions
Work Experience
Education
Languages
Tools & Technologies
About the Company
Techtronic Industries ELC GmbH
Industry
Manufacturing
Description
The company is a world leader in cordless technology, specializing in power tools, accessories, and outdoor power equipment.
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