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Syskron GmbH
21d ago

Service Owner – Subscription Management(m/w/x)

Neutraubling, Regensburg
Full-timeOn-siteSenior

Description

In this role, you will oversee the lifecycle of subscription services, ensuring they meet customer expectations while coordinating with various teams to enhance service quality and efficiency.

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Requirements

  • •Degree in (business) informatics, engineering, or comparable qualification
  • •Extensive professional experience in IT management, preferably in a service owner or similar role
  • •In-depth knowledge of IT service management according to ITIL and experience in using Salesforce
  • •Extensive knowledge of implementing ITSM frameworks such as ITIL and experience in integrating ITSM systems
  • •Experience in commercial and business aspects, including pricing, market analysis, and business strategy development
  • •Excellent communication skills and ability to coordinate technical and non-technical stakeholders
  • •Fluency in both German and English

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Coordinate activities to develop the service
  • •Manage the entire lifecycle of subscription services
  • •Monitor digital service performance and analyze weaknesses
  • •Identify optimization opportunities and implement improvements
  • •Serve as a central interface between technical and development teams
  • •Define, maintain, and prioritize the service roadmap

Tools & Technologies

ITILSalesforce

Languages

German – Business Fluent

English – Business Fluent

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