Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specified
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Data Science
Nejo AI Summary
Piloting new customer services and preparing Customer Care solutions for a pan-European fashion e-commerce platform. 2+ years customer service or escalation handling experience required. Employee shares program, 40% off fashion products, 2 paid volunteering days.
Requirements
- Minimum 2 years of customer service experience or handling customer escalations
- Strong knowledge of Customer Care processes and technologies
- Ability to critically evaluate and challenge processes
- Creative problem-solving skills
- Strong decision-making capabilities
- Ability to adapt to changing projects and priorities
- Familiarity with Six Sigma or similar methodologies
- Knowledge in supporting implementation of customer-facing solutions
- Very good stakeholder management and communication skills
- Business proficiency in English and proficiency in other market languages
Tasks
- Lead testing and piloting of new customer services
- Support trialing of innovative solutions across CuCa touchpoints
- Contribute to AI evolution through sentiment monitoring
- Label data for machine learning model development
- Prepare Customer Care solutions for broader scaling
- Navigate customer interactions outside defined guidelines
- Engage in regular direct customer contact
- Conduct service benchmarking to identify best practices
- Perform quality assessments to refine processes
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% off fashion and beauty products
- 30% off Lounge by Zalando
- Discounts from external partners
Purpose-Driven Work
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad for up to 30 days
More Vacation Days
- 27 days of vacation for full-time employees
Other Benefits
- Relocation assistance
Family Support
- Family services including counseling
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Learning & Development
- Training platform and peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
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ZAZalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Data Science
Nejo AI Summary
Piloting new customer services and preparing Customer Care solutions for a pan-European fashion e-commerce platform. 2+ years customer service or escalation handling experience required. Employee shares program, 40% off fashion products, 2 paid volunteering days.
Requirements
- Minimum 2 years of customer service experience or handling customer escalations
- Strong knowledge of Customer Care processes and technologies
- Ability to critically evaluate and challenge processes
- Creative problem-solving skills
- Strong decision-making capabilities
- Ability to adapt to changing projects and priorities
- Familiarity with Six Sigma or similar methodologies
- Knowledge in supporting implementation of customer-facing solutions
- Very good stakeholder management and communication skills
- Business proficiency in English and proficiency in other market languages
Tasks
- Lead testing and piloting of new customer services
- Support trialing of innovative solutions across CuCa touchpoints
- Contribute to AI evolution through sentiment monitoring
- Label data for machine learning model development
- Prepare Customer Care solutions for broader scaling
- Navigate customer interactions outside defined guidelines
- Engage in regular direct customer contact
- Conduct service benchmarking to identify best practices
- Perform quality assessments to refine processes
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% off fashion and beauty products
- 30% off Lounge by Zalando
- Discounts from external partners
Purpose-Driven Work
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad for up to 30 days
More Vacation Days
- 27 days of vacation for full-time employees
Other Benefits
- Relocation assistance
Family Support
- Family services including counseling
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Learning & Development
- Training platform and peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando CuCa Ops Excellence SE & Co. KG
Industry
Retail
Description
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Not a perfect match?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando
Senior Salesforce Engineer - Customer Care Technology(m/w/x)
Full-timeWith HomeofficeSeniorBerlin