2050 K-T G.M.B.H. Germany
Service Sales Manager(m/w/x)
Full-timeOn-siteManagement
Dresden
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Managing Field Service operations for semiconductor manufacturing clients in Central Europe. Excellent German and English communication skills essential. Family-friendly rewards package.
Requirements
- Strong negotiation and leadership skills
- Excellent German and English communication skills
- Ability to present technical presentations
- Ability to handle high-pressure environments
- Excellent project management and organizational skills
- Basic financial and strategic planning skills
- Proactive and driving personality
- Willingness to travel up to 50%
- Management experience in semiconductor field
- Experience in customer facing roles
- Good execution and coordination skills
- B.A. or M.S. in Engineering
- Strategic, proactive, and dynamic mindset
- Passion for innovation and impact
Tasks
- Establish strong customer relationships at all levels
- Manage Field Service operations in Central Europe
- Coordinate service operational activities effectively
- Drive activities to meet customer KPIs
- Manage customer retention and satisfaction strategies
- Resolve customer concerns and site escalations
- Identify and resolve tool or service improvements
- Lead regular customer and KPI meetings
- Forecast and manage quarterly and annual revenues
- Promote product enhancements and CIPs to customers
- Manage equipment specifications and service level agreements
- Achieve operational and financial business objectives
- Implement plans to increase service market share
- Support account teams to reach regional targets
- Drive service sales and corporate image
- Lead and develop a team of 15 engineers
- Conduct performance reviews and individual development plans
- Analyze processes to improve service delivery
- Maintain accurate records and system data
- Track warranty, contract, and escalation metrics
- Collaborate with business units and sales personnel
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Family Support
- Family friendly total rewards
Informal Culture
- Inclusive work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KLA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing Field Service operations for semiconductor manufacturing clients in Central Europe. Excellent German and English communication skills essential. Family-friendly rewards package.
Requirements
- Strong negotiation and leadership skills
- Excellent German and English communication skills
- Ability to present technical presentations
- Ability to handle high-pressure environments
- Excellent project management and organizational skills
- Basic financial and strategic planning skills
- Proactive and driving personality
- Willingness to travel up to 50%
- Management experience in semiconductor field
- Experience in customer facing roles
- Good execution and coordination skills
- B.A. or M.S. in Engineering
- Strategic, proactive, and dynamic mindset
- Passion for innovation and impact
Tasks
- Establish strong customer relationships at all levels
- Manage Field Service operations in Central Europe
- Coordinate service operational activities effectively
- Drive activities to meet customer KPIs
- Manage customer retention and satisfaction strategies
- Resolve customer concerns and site escalations
- Identify and resolve tool or service improvements
- Lead regular customer and KPI meetings
- Forecast and manage quarterly and annual revenues
- Promote product enhancements and CIPs to customers
- Manage equipment specifications and service level agreements
- Achieve operational and financial business objectives
- Implement plans to increase service market share
- Support account teams to reach regional targets
- Drive service sales and corporate image
- Lead and develop a team of 15 engineers
- Conduct performance reviews and individual development plans
- Analyze processes to improve service delivery
- Maintain accurate records and system data
- Track warranty, contract, and escalation metrics
- Collaborate with business units and sales personnel
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Family Support
- Family friendly total rewards
Informal Culture
- Inclusive work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KLA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
KLA
Industry
Manufacturing
Description
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, focusing on innovation and R&D.
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