NTT DATA
Service Delivery Specialist(m/w/x)
Full-timeOn-siteExperienced
Teltow
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PEPeak & Peak International AG Greek Branch
Service Lead(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Leading international service teams for enterprise applications and customer-centric platforms. Proven leadership experience in service delivery management required. Focus on incident, problem, and change processes.
Requirements
- Proven experience in Service Delivery Manager, Service Lead, Managed Services Lead, or similar leadership role
- Strong understanding of enterprise application environments and IT project delivery
- Ideally with Salesforce ecosystems and customer-centric platforms
- Experience leading customer-facing service organizations and international delivery teams
- Strong customer management skills
- Strong stakeholder communication skills
- Commercial mindset
- Experience driving renewals, upselling opportunities, and service growth
- Solid understanding of IT service management frameworks
- Solid understanding of operational governance
- Experience managing SLAs and KPIs
- Experience managing incident and problem management
- Experience managing service improvement plans
- Strong leadership abilities
- Strong organizational abilities
- Strong decision-making abilities
- Experience working with clients in consumer goods industry
- Excellent communication skills in English
Tasks
- Lead international service teams
- Ensure service delivery aligns with SLAs and KPIs
- Monitor service performance and identify risks
- Drive continuous service improvement
- Manage incident, problem, and change processes
- Optimize operational processes and governance
- Develop customer support models
- Oversee onboarding of new services and team members
- Collaborate with consulting and delivery teams
- Act as primary client contact for service delivery
- Build relationships with customer stakeholders
- Lead service review meetings
- Ensure high customer satisfaction
- Identify opportunities for value creation
- Support upselling and service growth
- Lead cross-functional teams
- Create a customer-centric service culture
- Coordinate internal and external stakeholders
- Coach and mentor team members
- Ensure clear ownership and accountability
- Produce and present service reports
- Support contract management and renewals
- Monitor service costs and resource utilization
- Support proposal development and solution scoping
- Collaborate on scalable service offerings
- Identify process improvement opportunities
- Drive service optimization initiatives
- Support governance and quality assurance
- Promote Agile and DevOps methodologies
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Peak & Peak International AG Greek Branch and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PEPeak & Peak International AG Greek Branch
Service Lead(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Leading international service teams for enterprise applications and customer-centric platforms. Proven leadership experience in service delivery management required. Focus on incident, problem, and change processes.
Requirements
- Proven experience in Service Delivery Manager, Service Lead, Managed Services Lead, or similar leadership role
- Strong understanding of enterprise application environments and IT project delivery
- Ideally with Salesforce ecosystems and customer-centric platforms
- Experience leading customer-facing service organizations and international delivery teams
- Strong customer management skills
- Strong stakeholder communication skills
- Commercial mindset
- Experience driving renewals, upselling opportunities, and service growth
- Solid understanding of IT service management frameworks
- Solid understanding of operational governance
- Experience managing SLAs and KPIs
- Experience managing incident and problem management
- Experience managing service improvement plans
- Strong leadership abilities
- Strong organizational abilities
- Strong decision-making abilities
- Experience working with clients in consumer goods industry
- Excellent communication skills in English
Tasks
- Lead international service teams
- Ensure service delivery aligns with SLAs and KPIs
- Monitor service performance and identify risks
- Drive continuous service improvement
- Manage incident, problem, and change processes
- Optimize operational processes and governance
- Develop customer support models
- Oversee onboarding of new services and team members
- Collaborate with consulting and delivery teams
- Act as primary client contact for service delivery
- Build relationships with customer stakeholders
- Lead service review meetings
- Ensure high customer satisfaction
- Identify opportunities for value creation
- Support upselling and service growth
- Lead cross-functional teams
- Create a customer-centric service culture
- Coordinate internal and external stakeholders
- Coach and mentor team members
- Ensure clear ownership and accountability
- Produce and present service reports
- Support contract management and renewals
- Monitor service costs and resource utilization
- Support proposal development and solution scoping
- Collaborate on scalable service offerings
- Identify process improvement opportunities
- Drive service optimization initiatives
- Support governance and quality assurance
- Promote Agile and DevOps methodologies
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Peak & Peak International AG Greek Branch and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- NTT DATA
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