PDV GmbH
IT Support Engineer 2nd and 3rd Level(m/w/x)
Full-timeWith HomeofficeExperienced
Erfurt
New Job?Nejo!
The AI Job Search Engine
RE
RetarusService Engineer - Messaging & Portals(m/w/x)
Erfurt
Full-timeWith Home OfficeExperienced
Description
In this role, you will focus on prioritizing support tasks, managing incidents, and collaborating with teams to ensure smooth operations. Your expertise in the product group will enable you to troubleshoot issues and maintain essential documentation.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed basic education and at least 2 years of technical or commercial training
- •Minimum of 2 years in an IT-related role
- •Proactive mindset with ownership and reliability
- •Analytical skills with structured and solution-oriented thinking
- •Clear and confident communication skills
- •Service-oriented attitude with customer understanding
- •Solid understanding of web services and API integrations
- •Skilled in delivering detailed technical support
- •Experience with helpdesk systems and ITIL frameworks
- •Very good written and spoken German and English skills
Education
Compulsory education
OR
Vocational certification
Work Experience
2 years
Tasks
- •Prioritize support activities based on SLAs
- •Track and escalate bugs using Jira
- •Manage the full lifecycle of incidents
- •Maintain a solid understanding of the assigned product group
- •Investigate and resolve escalated tickets with end-to-end troubleshooting
- •Interpret service monitoring to proactively identify and address issues
- •Execute basic deployments related to the product group
- •Ensure accurate and up-to-date operational documentation in Confluence
- •Collaborate with Application Management and Product teams to share feedback and manage escalations
Tools & Technologies
ITILSLA managementISAE standards
Languages
German – Business Fluent
English – Business Fluent
Benefits
Flexible Working
- •Mobile working
- •Flexible working time
Competitive Pay
- •Generous compensation
Informal Culture
- •Collaborative company culture
- •Diverse company culture
- •Superior team spirit
- •Flat hierarchies
- •Great feedback culture
- •International business
- •Modern dog-friendly offices
- •Global collaborative workplace
Learning & Development
- •Development opportunities
Career Advancement
- •Career perspective
Other Benefits
- •Cross-site collaboration
- •Further benefits
Healthcare & Fitness
- •Company-paid health insurance
Public Transport Subsidies
- •Public transportation
Free or Subsidized Food
- •Lunch vouchers
More Vacation Days
- •Time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Retarus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Full-timeWith HomeofficeExperiencedBremen, Berlin, Erfurt, Kempten (Allgäu), Köln
RE
RetarusService Engineer - Messaging & Portals(m/w/x)
Erfurt
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will focus on prioritizing support tasks, managing incidents, and collaborating with teams to ensure smooth operations. Your expertise in the product group will enable you to troubleshoot issues and maintain essential documentation.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed basic education and at least 2 years of technical or commercial training
- •Minimum of 2 years in an IT-related role
- •Proactive mindset with ownership and reliability
- •Analytical skills with structured and solution-oriented thinking
- •Clear and confident communication skills
- •Service-oriented attitude with customer understanding
- •Solid understanding of web services and API integrations
- •Skilled in delivering detailed technical support
- •Experience with helpdesk systems and ITIL frameworks
- •Very good written and spoken German and English skills
Education
Compulsory education
OR
Vocational certification
Work Experience
2 years
Tasks
- •Prioritize support activities based on SLAs
- •Track and escalate bugs using Jira
- •Manage the full lifecycle of incidents
- •Maintain a solid understanding of the assigned product group
- •Investigate and resolve escalated tickets with end-to-end troubleshooting
- •Interpret service monitoring to proactively identify and address issues
- •Execute basic deployments related to the product group
- •Ensure accurate and up-to-date operational documentation in Confluence
- •Collaborate with Application Management and Product teams to share feedback and manage escalations
Tools & Technologies
ITILSLA managementISAE standards
Languages
German – Business Fluent
English – Business Fluent
Benefits
Flexible Working
- •Mobile working
- •Flexible working time
Competitive Pay
- •Generous compensation
Informal Culture
- •Collaborative company culture
- •Diverse company culture
- •Superior team spirit
- •Flat hierarchies
- •Great feedback culture
- •International business
- •Modern dog-friendly offices
- •Global collaborative workplace
Learning & Development
- •Development opportunities
Career Advancement
- •Career perspective
Other Benefits
- •Cross-site collaboration
- •Further benefits
Healthcare & Fitness
- •Company-paid health insurance
Public Transport Subsidies
- •Public transportation
Free or Subsidized Food
- •Lunch vouchers
More Vacation Days
- •Time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Retarus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Retarus
Industry
IT
Description
Das Unternehmen betreibt seit 1992 Software- und Infrastrukturlösungen für die digitale Kommunikation von Unternehmen.
Not a perfect match?
- PDV GmbH
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Full-timeWith HomeofficeExperiencedFreising, Schwarzenbruck, Augsburg, Nohra, Weinheim, Wildenfels, Straubing - Governikus GmbH & Co. KG
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