Description

In this role, you will provide essential technical support for laser exposure systems while collaborating with various teams to enhance product quality. Your daily responsibilities will include installations, troubleshooting, and training, ensuring customer satisfaction and system optimization.

Requirements

• •Degree or technical qualification in electrical engineering, mechatronics, mechanical engineering, automation technology, physics or similar
• •Practical experience in working with systems under cleanroom conditions and knowledge of safe behavior in cleanrooms
• •Experience in service assignments, project coordination or quality management
• •Sound knowledge of electronics, mechanics and ideally optics and software applications
• •Experience in installation, commissioning or technical field service
• •Confident handling of PC hardware, operating systems (Windows/Linux) and configuration and diagnostic tools
• •Experience in working with CRM and ERP systems (e.g. Salesforce)
• •Analytical and structured way of working, high level of personal responsibility
• •Strong communication and teamwork skills even in complex cases
• •High willingness and ability to familiarize with complex special systems and technologies
• •Hands-on mentality and strong customer orientation
• •Willingness to travel >30%, primarily Europe, occasionally worldwide
• •Very good written and spoken German and English
• •Valid EU class B driver's license (up to 3.5 t)

Tasks

• •Provide technical support for high-precision laser exposure systems
• •Collaborate closely with development, production, and application teams
• •Install, commission, and accept complex laser exposure systems on-site
• •Conduct error analysis and rectification via remote support or on-site
• •Perform maintenance and repair of existing systems per customer specifications
• •Adjust and calibrate optical components and system parameters
• •Advise customers on technical expansions and modernizations
• •Support machine upgrades and retrofitting of new technologies
• •Document service assignments and measures according to internal standards
• •Train and instruct customer personnel and internal staff on system operation
• •Analyze and report key service metrics like first-time fix rate and MTTR
• •Manage customer complaints and conduct fault analyses using 8D, Ishikawa, and 5-Why methods
• •Assist with internal and external audits, including ISO 9001
• •Develop and maintain a knowledge database for lessons learned and fault prevention
• •Plan and implement technical projects such as upgrades and system rollouts
• •Coordinate technical activities between service, development, and customers
• •Oversee special conversions and interdisciplinary projects
• •Create technical documentation and handovers
• •Follow up and coordinate complex or escalated service cases
• •Systematically improve processing quality and response times
• •Act as an interface between customers, service management, and technical teams
• •Analyze and document service processes, causes, and corrective measures

Tools & Technologies

Benefits