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KAKapsch TrafficCom AG

Service Delivery Manager(m/w/x)

Wien
from 60,000 / year
Full-timeWith Home OfficeExperienced
Green Job
Apply now

Ensuring IT service delivery for intelligent mobility solutions, managing customer-facing and internal services. Proven IT service delivery experience required. Flexible working hours, home office, and operating restaurants.

Requirements

  • Proven IT service delivery/management experience
  • Strong ITIL or comparable framework knowledge
  • Ability to manage multiple priorities
  • Ability to work in fast-paced environment
  • Experience managing providers and complex IT environments
  • Process-driven mindset
  • Focus on optimization and efficiency
  • Excellent communication skills
  • Excellent stakeholder management skills
  • Fluent German
  • Fluent English

Tasks

  • Ensure reliable IT service delivery
  • Meet agreed service levels and business needs
  • Manage customer-facing and internal services
  • Take ownership of IT service management processes
  • Drive initiatives to improve service quality
  • Enhance operational performance and business satisfaction
  • Identify and implement improvement opportunities
  • Foster strong relationships with stakeholders
  • Align expectations and outcomes with internal and external teams
  • Manage external service providers
  • Oversee adherence to contractual commitments
  • Conduct regular vendor reviews
  • Support implementation of vendor improvement measures
  • Facilitate collaboration between internal and third-party teams
  • Own and govern internal IT environments
  • Manage IT environments from introduction to retirement
  • Ensure compliance with security, regulatory, and quality standards
  • Take ownership of ITSM processes
  • Manage Incident, Problem, Change, and Request Management
  • Support implementation and evolution of ITSM tools
  • Act as subject matter expert for ITSM applications
  • Oversee operational and financial performance of IT operations
  • Monitor utilization and cost drivers
  • Support transparent and informed decision-making

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Fluent
  • English – Fluent

Benefits

Flexible Working

  • Flexible working hours
  • Homeoffice

Mentorship & Coaching

  • Hands-on onboarding

Modern Equipment

  • Mobile devices

Free or Subsidized Food

  • Operating restaurants
  • Meal discount

Learning & Development

  • Regular trainings
  • Personal development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Kapsch TrafficCom AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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