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spaceopal GmbH
3mo ago

Service Delivery Manager(m/w/x)

München, Oberpfaffenhofen
Full-timeWith Home OfficeExperienced

Description

In this role, you will be at the heart of service delivery, coordinating operations and ensuring compliance with service level agreements. Your day-to-day responsibilities will involve collaborating with various teams, managing system migrations, and supporting security operations, all while maintaining essential documentation and planning for future activities.

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Requirements

  • University degree in Engineering, preferably Aerospace
  • Proven working experience in space industry, space operations, or satellite services
  • Good knowledge of satellite systems
  • Strong problem-solving skills
  • Fast decision making in service impacting problems
  • Ability to work in intercultural and geographically distributed environment
  • Excellent written and verbal communication skills
  • Team player skills
  • Available for travels to operator’s/SSEG sites as required
  • Fluent written and spoken English
  • Fluency in standard office automation tools

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Coordinate system and segment operations with the service engineering team
  • Manage technical and operational aspects with operations managers and engineers
  • Ensure execution of routine and contingency system level operations
  • Support overall system and service validation through planning, execution, and reporting
  • Assist with Business Continuity tasks during on-call periods
  • Help plan and coordinate system migration and service transition
  • Maintain system and service knowledge and documentation
  • Improve continual service and operations documentation based on evolutions
  • Support system configuration management
  • Implement new operations and services with new releases
  • Coordinate contingency resolutions at system and service levels
  • Provide on-call support as needed
  • Prepare, validate, and authorize security procedures per operational requirements
  • Test and validate security operations before and after satellite launches
  • Coordinate security operations for satellite launches
  • Plan and analyze secure operations routinely
  • Coordinate PRS service activities
  • Support GSOV and simulation campaigns
  • Contribute to operation reporting
  • Coordinate CLA activities with various operations teams
  • Execute Long-Term and Mid-Term Plan activities, including stakeholder communication
  • Interface with all GSOp Planning issues across SPO teams
  • Identify planning conflicts and suggest scheduling solutions
  • Pre-define plans for various operational disciplines
  • Participate in Coordination and Planning Meetings, providing schedules and solutions
  • Prepare Long-Term and Mid-Term Plans for the Contracting Authority
  • Derive LEOP/IOT timelines in coordination with responsible persons
  • Support Service Provision Prediction and Key Performance Indicator Measurements
  • Track planned activities across different time-frames and provide feedback
  • Support the evolution to an integrated planning and resource management system
  • Schedule operations and deployment through the planning system

Tools & Technologies

MS OfficeEmailInternet

Languages

EnglishFluent

Benefits

Flexible Working

  • Flexible working time models
  • Mobile office options

More Vacation Days

  • 30 days annual leave

Retirement Plans

  • Employer supported pension scheme

Public Transport Subsidies

  • Job ticket

Healthcare & Fitness

  • EGYM Wellpass

Free or Subsidized Food

  • Employer supported canteen

Snacks & Drinks

  • Free coffee & fruit service

Parking & Commuter Benefits

  • Centrally located office

Learning & Development

  • Personal development and training options

Team Events

  • Regular company and team events

Informal Culture

  • International working environment

Startup Environment

  • Dynamic, multicultural teams
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of spaceopal GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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