DXC Technology
Onsite IT Support Technician(m/w/x)
Full-timeOn-siteExperienced
Berlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf
New Job?Nejo!
Your personal AI career agent
NINICE
Senior Technical Support Technician(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Nejo AI Summary
Supporting hybrid Mac/Windows environments and enterprise A/V solutions for a global CX software provider. 5+ years IT support experience required. On-site work with global IT standards and asset management focus.
Requirements
- 5+ years IT Support, Workplace Technology, or Service Operations experience
- 3+ years large-scale enterprise environment experience
- Relevant industry certifications (CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
- Hands-on ServiceNow experience (Incident, Request, Asset modules)
- Proven enterprise A/V and conferencing technologies experience
- Strong Mac and Windows configuration and troubleshooting skills
- Ability to explain root cause of technical issues
- Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
- Endpoint management experience (Windows, macOS, Linux)
- Familiarity with inventory and asset lifecycle management
- Fluent English, written and spoken
- Experience supporting executive-level users
- Experience in global tech or enterprise software company
- Scripting skills (PowerShell, Bash, Python) for automation
- Experience with MDM platforms (Jamf, Intune, or similar)
- Familiarity with Zero Trust or modern endpoint security frameworks
- Clear communication with stakeholders at all levels
- Confidence and composure supporting senior leadership
- Self-directed and accountable work style
- Curiosity about systems and problem-solving
- Proactive approach to system health and process improvement
Tasks
- Support hybrid Mac and Windows environment
- Manage enterprise A/V solutions
- Take ownership of local IT asset management
- Work within global IT standards
- Escalate deviations to global teams
- Act as IT representative for Dusseldorf site
- Handle local tech environment independently
- Collaborate remotely with EMEA and global IT teams
- Escalate complex issues when necessary
- Resolve incidents and service requests independently
- Manage and resolve complex technical issues
- Own local hardware lifecycle
- Receive, deploy, track, and retire IT assets
- Maintain accurate asset management records
- Execute Move, Add, Change (MAC) activities
- Set up workstations
- Onboard and offboard users
- Manage desk moves and hardware refreshes
- Support enterprise A/V and collaboration systems
- Ensure meeting rooms are operationally ready
- Support Poly, Cisco, Logitech, and Microsoft Teams Rooms
- Maintain displays, controllers, switchers, codecs, and networked components
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
Tools & Technologies
- ServiceNow
- Mac
- Windows
- LAN/WAN
- Wi-Fi
- IP addressing
- DNS
- DHCP
- macOS
- Linux
- PowerShell
- Bash
- Python
- Jamf
- Intune
- Zero Trust
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Bio-Techne GmbH (Germany)
IT Support Specialist(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf - Enterprise IT Experts - Rüdiger Mohne
Servicetechniker(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf - Computacenter
IT Onsite Techniker(m/w/x)
Full-timeOn-siteExperiencedBonn, Köln, Düsseldorf, Münster - Invision AG
IT-Systemadministrator(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf
NINICE
Senior Technical Support Technician(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Nejo AI Summary
Supporting hybrid Mac/Windows environments and enterprise A/V solutions for a global CX software provider. 5+ years IT support experience required. On-site work with global IT standards and asset management focus.
Requirements
- 5+ years IT Support, Workplace Technology, or Service Operations experience
- 3+ years large-scale enterprise environment experience
- Relevant industry certifications (CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
- Hands-on ServiceNow experience (Incident, Request, Asset modules)
- Proven enterprise A/V and conferencing technologies experience
- Strong Mac and Windows configuration and troubleshooting skills
- Ability to explain root cause of technical issues
- Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
- Endpoint management experience (Windows, macOS, Linux)
- Familiarity with inventory and asset lifecycle management
- Fluent English, written and spoken
- Experience supporting executive-level users
- Experience in global tech or enterprise software company
- Scripting skills (PowerShell, Bash, Python) for automation
- Experience with MDM platforms (Jamf, Intune, or similar)
- Familiarity with Zero Trust or modern endpoint security frameworks
- Clear communication with stakeholders at all levels
- Confidence and composure supporting senior leadership
- Self-directed and accountable work style
- Curiosity about systems and problem-solving
- Proactive approach to system health and process improvement
Tasks
- Support hybrid Mac and Windows environment
- Manage enterprise A/V solutions
- Take ownership of local IT asset management
- Work within global IT standards
- Escalate deviations to global teams
- Act as IT representative for Dusseldorf site
- Handle local tech environment independently
- Collaborate remotely with EMEA and global IT teams
- Escalate complex issues when necessary
- Resolve incidents and service requests independently
- Manage and resolve complex technical issues
- Own local hardware lifecycle
- Receive, deploy, track, and retire IT assets
- Maintain accurate asset management records
- Execute Move, Add, Change (MAC) activities
- Set up workstations
- Onboard and offboard users
- Manage desk moves and hardware refreshes
- Support enterprise A/V and collaboration systems
- Ensure meeting rooms are operationally ready
- Support Poly, Cisco, Logitech, and Microsoft Teams Rooms
- Maintain displays, controllers, switchers, codecs, and networked components
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
Tools & Technologies
- ServiceNow
- Mac
- Windows
- LAN/WAN
- Wi-Fi
- IP addressing
- DNS
- DHCP
- macOS
- Linux
- PowerShell
- Bash
- Python
- Jamf
- Intune
- Zero Trust
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NICE
Industry
IT
Description
The company provides software products used by global businesses to enhance customer experiences and ensure public safety.
Not a perfect match?
- DXC Technology
Onsite IT Support Technician(m/w/x)
Full-timeOn-siteExperiencedBerlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf - Bio-Techne GmbH (Germany)
IT Support Specialist(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf - Enterprise IT Experts - Rüdiger Mohne
Servicetechniker(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf - Computacenter
IT Onsite Techniker(m/w/x)
Full-timeOn-siteExperiencedBonn, Köln, Düsseldorf, Münster - Invision AG
IT-Systemadministrator(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf