CANCOM
Senior System Engineer Managed Services Microsoft Backend(m/w/x)
Full-timeWith HomeofficeSenior
München, Berlin, Frankfurt am Main, Langenfeld (Rheinland), Stuttgart, Hannover, Aachen, Hamburg, Leipzig, Köln
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DEDelos Cloud
Senior Support Engineer for M365(m/w/x)
Leipzig
Full-time, Part-timeWith Home OfficeSenior
Nejo AI Summary
Managing M365 customer support team for German public sector cloud platform. Several years of IT support and M365 environment management experience required. Employee discounts and vouchers.
Requirements
- Several years of professional IT support experience
- IT service management experience
- Managing M365 environments experience
- In-depth customer support knowledge
- Case and incident management knowledge
- Workforce planning knowledge
- Quality management knowledge
- Knowledge management knowledge
- ITIL standards alignment
- Proven expertise in Microsoft M365
- Expertise in MS-900
- Expertise in MS-102
- Expertise in MS-721
- Expertise in MD-102
- Expertise in MS-700
- Expertise in SC-401
- Ability to translate technical topics into practical solutions
- Experience in provider steering
- Team leadership experience
- Workforce scheduling experience
- Employee development experience
- Strong communication skills
- Strong collaboration skills
- Ability to prioritize under pressure
- Ability to manage multiple stakeholders effectively
- Independent working style
- Ability to prioritize tasks autonomously
- Ability to drive tasks forward autonomously
- Fluency in German
- Fluency in English
Tasks
- Manage the M365 Customer Support team daily
- Monitor solution performance against KPIs/SLAs
- Analyze solution performance against KPIs/SLAs
- Report on solution performance against KPIs/SLAs
- Initiate mitigation measures when required
- Coordinate support case handling
- Ensure effective quality management
- Resolve complex M365 support cases
- Manage customer-reported incidents (CRIs)
- Coordinate CRI resolution with providers
- Communicate with customers about CRIs
- Expand knowledge management
- Maintain the knowledge base sustainably
- Drive continuous improvement of customer support
- Develop customer support further
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- M365
- MS-900
- MS-102
- MS-721
- MD-102
- MS-700
- SC-401
- ITIL
Benefits
Corporate Discounts
- Employee discounts
Additional Allowances
- Vouchers
Flexible Working
- Flexible work environment
- Work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Learning & Development
- Development opportunities
Workation & Sabbatical
- Time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
- Equal Employment Opportunity
- SAP Employee Referral Program
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water
- Excellent coffee
Healthcare & Fitness
- Outdoor sports activities
- Health and well-being focus
Retirement Plans
- Company pension plan
Competitive Pay
- Share participation options
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Informal Culture
- Inclusion culture
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelos Cloud
Senior Support Engineer for M365(m/w/x)
Leipzig
Full-time, Part-timeWith Home OfficeSenior
Nejo AI Summary
Managing M365 customer support team for German public sector cloud platform. Several years of IT support and M365 environment management experience required. Employee discounts and vouchers.
Requirements
- Several years of professional IT support experience
- IT service management experience
- Managing M365 environments experience
- In-depth customer support knowledge
- Case and incident management knowledge
- Workforce planning knowledge
- Quality management knowledge
- Knowledge management knowledge
- ITIL standards alignment
- Proven expertise in Microsoft M365
- Expertise in MS-900
- Expertise in MS-102
- Expertise in MS-721
- Expertise in MD-102
- Expertise in MS-700
- Expertise in SC-401
- Ability to translate technical topics into practical solutions
- Experience in provider steering
- Team leadership experience
- Workforce scheduling experience
- Employee development experience
- Strong communication skills
- Strong collaboration skills
- Ability to prioritize under pressure
- Ability to manage multiple stakeholders effectively
- Independent working style
- Ability to prioritize tasks autonomously
- Ability to drive tasks forward autonomously
- Fluency in German
- Fluency in English
Tasks
- Manage the M365 Customer Support team daily
- Monitor solution performance against KPIs/SLAs
- Analyze solution performance against KPIs/SLAs
- Report on solution performance against KPIs/SLAs
- Initiate mitigation measures when required
- Coordinate support case handling
- Ensure effective quality management
- Resolve complex M365 support cases
- Manage customer-reported incidents (CRIs)
- Coordinate CRI resolution with providers
- Communicate with customers about CRIs
- Expand knowledge management
- Maintain the knowledge base sustainably
- Drive continuous improvement of customer support
- Develop customer support further
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- M365
- MS-900
- MS-102
- MS-721
- MD-102
- MS-700
- SC-401
- ITIL
Benefits
Corporate Discounts
- Employee discounts
Additional Allowances
- Vouchers
Flexible Working
- Flexible work environment
- Work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Learning & Development
- Development opportunities
Workation & Sabbatical
- Time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
- Equal Employment Opportunity
- SAP Employee Referral Program
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water
- Excellent coffee
Healthcare & Fitness
- Outdoor sports activities
- Health and well-being focus
Retirement Plans
- Company pension plan
Competitive Pay
- Share participation options
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Informal Culture
- Inclusion culture
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Delos Cloud
Industry
IT
Description
Das Unternehmen bietet eine sichere Cloud-Plattform für die Digitalisierung des Öffentlichen Diensts in Deutschland.
Not a perfect match?
- CANCOM
Senior System Engineer Managed Services Microsoft Backend(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin, Frankfurt am Main, Langenfeld (Rheinland), Stuttgart, Hannover, Aachen, Hamburg, Leipzig, Köln - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Betriebs- und Implementierungsingenieur für Microsoft Business Applications(m/w/x)
Full-timeWith HomeofficeExperiencedLeipzig - Kramer & Crew GmbH & Co. KG
System Engineer Microsoft 365(m/w/x)
Full-timeWith HomeofficeExperiencedKöln, Bergkirchen, Hamburg, Essen, Wenden, Frankfurt am Main, Ulm, Markdorf, Leipzig - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Senior Solution Engineer - Defense / Public(m/w/x)
Full-timeWith HomeofficeSeniorLeipzig, Görlitz - q.beyond AG
Senior Partnermanager Microsoft(m/w/x)
Full-timeWith HomeofficeSeniorOberhausen, Hamburg, Leipzig, Köln, Darmstadt, Ulm, Augsburg