New Job?Nejo!

The AI Job Search Engine

ME
MediaMarktSaturn Retail Group
24d ago

Senior Specialist International Client Success - Partner Marketing & Retail Media(m/w/x)

München
Full-timeOn-siteSenior

Description

In this role, you will focus on enhancing international Client Success by defining processes, managing KPIs, and facilitating training. Your day-to-day responsibilities will involve collaborating with various teams to ensure smooth operations and drive revenue growth.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Degree in business administration, retail, digital marketing, data analytics, or comparable field
  • •Experience in global multi-market Client Success, Account Management, Digital Consultancy, or similar roles in Retail, Commerce Media, or AdTech
  • •Strong understanding of retail media and digital media products and campaign delivery processes
  • •Excellent analytical skills and confident handling of KPI frameworks, performance analyses, benchmarks, and ROI evaluations
  • •Experience in reporting, dashboarding, and insight generation; very good Excel skills and familiarity with BI tools
  • •Solid knowledge of CRM systems such as Salesforce or Customer Success platforms and structured Client Success processes
  • •Ability to translate complex technical or data-driven topics into clear recommendations for non-technical stakeholders
  • •Strong stakeholder management and communication skills; confident working across countries and cultures
  • •Fluent written and spoken English; very good to excellent German; additional Southern European or Benelux language skills are a plus

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Define and standardize international Client Success processes
  • •Continuously improve service levels and operating models
  • •Establish onboarding standards and success criteria for partners
  • •Align cross-border operations and facilitate knowledge transfer
  • •Provide training and share best practices
  • •Own Client Success KPIs and centralized performance reporting
  • •Handle post-sales escalations and support complex campaign delivery
  • •Enable upselling and cross-selling through structured insights
  • •Manage central stakeholder relationships across various teams
  • •Collect and prioritize feedback, managing CRM processes
  • •Contribute to the strategic development of the Post-Sales organization

Tools & Technologies

SalesforceExcelBI tools

Languages

English – Business Fluent

Benefits

More Vacation Days

  • •30 days vacation

Retirement Plans

  • •Company pension plan

Corporate Discounts

  • •Employees discount

Healthcare & Fitness

  • •Fitness collaborations

Learning & Development

  • •Training and education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MediaMarktSaturn Retail Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in München
  • MediaMarktSaturn Retail Group

    Senior Specialist Operations & Client Success Retail Media(m/w/x)

    Full-timeOn-siteSenior
    München
  • Klaviyo

    Senior Customer Success Manager(m/w/x)

    Full-timeOn-siteSenior
    from 102,000 / year
    München
  • PubMatic, Inc.

    Customer Success Manager(m/w/x)

    Full-timeOn-siteManagement
    München
  • Choco

    Customer Success Manager(m/w/x)

    Full-timeOn-siteExperienced
    Berlin, München
  • PubMatic, Inc.

    Client Services Partner, (programmatic advertising)(m/w/x)

    Full-timeOn-siteJunior
    Hamburg, München
100+ View all similar jobs
Apply now