SAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Full-timeOn-siteExperienced
Walldorf
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SASAP
Senior Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Full-timeOn-siteSenior
Nejo AI Summary
Guiding customers through SAP Supply Chain transformations and managing complex engagements. 7+ years in Sales, Pre-Sales, or Services required. 4-day work week, company car for private use.
Requirements
- Bachelor's or master's degree; MBA or related post-Bachelor qualification advantageous
- 7+ years' experience in Sales, Pre-Sales, Services or Solution/Product Management
- 5+ years' Supply Chain Management experience is a plus
- Deep program and project management experience, including business process transformation and re-engineering
- Senior-level or operational experience managing complex customer engagements
- Excellent Customer Engagement experience, including territory plan development, target setting, escalation management and people management
- Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- Fluent German and English language skills mandatory
Tasks
- Guide customers through their Supply Chain journey
- Ensure customer satisfaction and retention
- Build strong relationships with customers
- Define go-to-market and engagement strategies
- Manage target account objectives
- Mitigate churn risk
- Manage the renewal cycle
- Ensure visibility of renewal data
- Set realistic stretch targets for upsell and cross-sell
- Develop an adoption plan for customer solutions
- Increase solution consumption within the portfolio
- Engage as a trusted advisor
- Conduct business reviews with customers
- Identify critical customer accounts
- Utilize escalation channels to senior management
- Work with Product Marketing on audience engagement
- Set stretch targets for customer references
- Support other CSMs in identifying target references
- Collaborate with peers on cross-Solution Area strategies
Work Experience
- 7 years
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Equal Employment Opportunity
- Accessibility accommodations
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASAP
Senior Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Full-timeOn-siteSenior
Nejo AI Summary
Guiding customers through SAP Supply Chain transformations and managing complex engagements. 7+ years in Sales, Pre-Sales, or Services required. 4-day work week, company car for private use.
Requirements
- Bachelor's or master's degree; MBA or related post-Bachelor qualification advantageous
- 7+ years' experience in Sales, Pre-Sales, Services or Solution/Product Management
- 5+ years' Supply Chain Management experience is a plus
- Deep program and project management experience, including business process transformation and re-engineering
- Senior-level or operational experience managing complex customer engagements
- Excellent Customer Engagement experience, including territory plan development, target setting, escalation management and people management
- Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- Fluent German and English language skills mandatory
Tasks
- Guide customers through their Supply Chain journey
- Ensure customer satisfaction and retention
- Build strong relationships with customers
- Define go-to-market and engagement strategies
- Manage target account objectives
- Mitigate churn risk
- Manage the renewal cycle
- Ensure visibility of renewal data
- Set realistic stretch targets for upsell and cross-sell
- Develop an adoption plan for customer solutions
- Increase solution consumption within the portfolio
- Engage as a trusted advisor
- Conduct business reviews with customers
- Identify critical customer accounts
- Utilize escalation channels to senior management
- Work with Product Marketing on audience engagement
- Set stretch targets for customer references
- Support other CSMs in identifying target references
- Collaborate with peers on cross-Solution Area strategies
Work Experience
- 7 years
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Equal Employment Opportunity
- Accessibility accommodations
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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